Service/Workshop Manager
Found in: beBee S ZA - 4 weeks ago
Job title : Service/Workshop Manager – Randburg jobs in Gauteng
Job Location : Gauteng, Randburg
Deadline : March 22, 2024
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Job Description
To plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits.
Specific Role Responsibilities
Process and Governance:
Finance
Plan and manage financial activities in line with approved policies, processes and procedures. Manage, monitor and report on budget variances and provide solutions. Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.Client/Customer
Deliver a service that creates a culture that exceeds customers’ expectations in all aspects of the business. Plan, manage and monitor processes to ensure customer service excellence. Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery. Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.People
Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment. Monitor and positively influence and manage change, and offer operational support where requiredQualifications and Experience
3- 5 years experience in the Parts and Aftersales automotive environment in a managerial role. Leadership Management certification. Experience in both dealership and OEM environments Trade and Occupational Qualifications will be an added advantage Workshop and Parts experience (essential) A valid South African driver’s licenseSkills and Personal Attributes
Behavioural Competencies:
Technical Competencies:
Communication Computer Literacy Conflict Management Manage personal work priorities and professional development Technical Learning Business and Operations Management Functional Policies and Procedures Organisation Governance, Ethics and Values Managerial Competence Operations Risk Management Planning and Budgeting Planning, Management and Measurement Policy Implementation Query Resolution Service Delivery Trust and integrity*Engineering / Technical jobs in south africa
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