Service Delivery Manager
1 month ago
If you are an experienced AService Delivery Manager with in-depth knowledge and understanding of SAP, the Deloitte Consulting team is looking for you
A Service Delivery Manager is responsible for ensuring the delivery of high-quality services to customers. They play a critical role in ensuring that the services provided by an organization meet the needs and expectations of its clients.
Responsibilities:
- Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
- Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
- Seeks to identify additional sales opportunities in client business
- Assists in the preparation of proposals/tenders and presentations on request
- Is a support resource in planning of sales presentations and client negotiation teams for retained business
- Develops market network in business and builds relationships that generate leads
- Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
- Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client
Criteria:
- BSC Computer Science Degree or BCom Informatics
- 7 Years of experience in a similar role
- 5 Years experience in a client-facing capacity and 2 years in a managerial role
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