Service/workshop Manager Kia South Africa

4 weeks ago

Randburg, South Africa Motus Corporation Full time

To plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits.

**Position Overview**:
**Specific Role Responsibilities**:
**Process and Governance**:

- Manage operational risk and risk mitigation initiatives.
- Implement and manage endtoend processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability.**:

- Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.

**Finance**
- Plan and manage financial activities in line with approved policies, processes and procedures.
Manage, monitor and report on budget variances and provide solutions.
Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.

**Client/Customer**
- Deliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.

**People**
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required

**Qualifications and Experience**:

- 3- 5 years experience in the Parts and Aftersales automotive environment in a managerial role.
- Leadership Management certification.
- Experience in both dealership and OEM environments
- Trade and Occupational Qualifications will be an added advantage
- Workshop and Parts experience (essential)
- A valid South African driver's license

**Skills and Personal Attributes**:
**Behavioural Competencies**:

- Change Leadership
- Analytical Thinking
- Improvement orientation
- Development orientation
- Empowering people
- Process Optimisation
- Embracing diversity and sensitivity
- Enabling team success
- Relationship building
- Commercial thinking
- Driving results
- Authentic approach
- Openness to change
- Remaining composed
- Impactful leadership

**Technical Competencies**:

- Communication
- Computer Literacy
- Conflict Management
- Manage personal work priorities and professional development
- Technical Learning
- Business and Operations Management
- Functional Policies and Procedures
- Organisation Governance, Ethics and Values
- Managerial Competence
- Operations Risk Management
- Planning and Budgeting
- Planning, Management and Measurement Policy Implementation
- Query Resolution
- Service Delivery
- Trust and integrity

  • Kza head of Sales

    4 weeks ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division - Management - Company - Krones Southern Africa (Pty) Ltd - Location - Randburg, South Afrika - Join as - Professionals - Worktime - Full-time Krones Southern Africa is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and...

  • Workshop Manager/service Advisor

    5 days ago

    Randburg, South Africa CARtime SA Full time

    Our workshop in Randburg, Gauteng is looking for a Workshop Manager/Service Advisor, MUST have a valid driver's license. Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference. **Requirements**: - Customer service skills - Communication skills -...

  • CQA South Africa

    4 weeks ago

    Randburg, South Africa Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Kza head of Sales

    4 weeks ago

    Randburg, South Africa Krones Machinery Full time

    -Division Management Company Krones Southern Africa (Pty) Ltd Location Randburg, South Afrika Join as Professionals Worktime Full-time Krones Southern Africa is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of...

  • Manager: IT Service Delivery

    4 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001076 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:IT-Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: *** **Contribute to and influence**: - o IT...

  • 24 HR Critical Services Learnership

    4 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001031 **Listing status**: Online **Position summary**: **Industry**:Call Centre Industry**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Apprenticeship**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker Connect is offering the opportunity of a lifetime to 8 of South Africa's...

  • South Africa Sales Development Representative

    4 days ago

    Randburg, South Africa Staff Domain Pty Ltd South Africa Full time

    Job DescriptionJob Summary: The Sales Development Representative is tasked with identifying and generating sales opportunities through both inbound and outbound calling activities. The right candidate will be one who works well under pressure, thinks out-of-the-box, easily initiates relaxed but informative two-way phone conversations with prospects, and is...

  • South Africa Sales Development Representative

    4 days ago

    Randburg, South Africa Staff Domain Pty Ltd South Africa Full time

    Job Summary: The Sales Development Representative is tasked with identifying and generating sales opportunities through both inbound and outbound calling activities. The right candidate will be one who works well under pressure, thinks out-of-the-box, easily initiates relaxed but informative two-way phone conversations with prospects, and is highly...

  • Workshop Foreman

    1 week ago

    Randburg, South Africa Sydsen Group (Pty) Ltd Full time

    Dealership Workshop Foreman - Johannesburg North / West RandA fast growing Dealership Brand based in the West Rand is looking for a Workshop Foreman.This position can grow into a Workshop Manager position. Requirements:Proven experience as a Vehicle Workshop Foreman or similar role.Strong technical knowledge of automotive systems, diagnostics, and...

  • Installation Support Administrator

    6 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**About our company**: **Introduction**: **Job description**: - Establishing, building, and maintaining relationships with our various partners. - Complete administrative tasks, feedback,...

  • Kza dispatching Service Co-ordinator

    4 weeks ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division - Customer Service / Academy - Company - Krones Southern Africa (Pty) Ltd - Location - Randburg, South Afrika - Join as - Professionals - Worktime - Full-time Krones Southern Africa is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the...

  • Junior Internal Auditor

    5 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_000981 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Internal Auditing**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: - Obtain a good understanding of the...

  • Workshop & Field Services Technicians (with Material Handling Equipment experience)

    4 weeks ago

    Randburg, South Africa The Recruitment Guy Full time

    NEW EMPLOYMENT AVAILABLETitle: Workshop & Field Services TechniciansArea: Gauteng (Johannesburg, Randburg, Pretoria)Industry: Material Handling / Working at heights / MWEPsRef No.: TRG 1872Salary: Market related available/negotiableStart Date: Negotiable Our client, a national market leader in the material handling industry seeks to permanently employ...

  • Internal Auditor

    5 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_000971 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Internal Auditing**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: - Establish and maintain relationships with all levels of the business to...

  • CNC Furniture Design and Production Controller

    6 days ago

    Randburg, South Africa Perfect Laser Technologies PTY Ltd Full time

    Perfect Laser Technologies Pty LTD is the leading CNC importer and reseller in South Africa. It is however esential that you have an above average skill of wood types, wood handling and wood workshop processing skills. South African citizenship and a valid drivers license is essential. **Salary**: From R19,000.00 per month Application Deadline: 2023/04/28

  • Readvertised fleet Manager

    4 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001141 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Fleet Control**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: - **Fleet Operations Management** - o Develop...

  • Project Management Specialist

    4 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001080 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:IT-Project Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Project Management Specialist to oversee and perform projects...

  • Sales Executive

    4 weeks ago

    Randburg, South Africa Selhurst Recruitment Consulting Full time

    The role will involve Are you in sales and looking for a new challenge? Is your experience in technical sales (high tech equipment)? Have you dealt with industrial and mining clients/ If you've answered 'yes' to all of the above, we have an opportunity that may interest you. This west rand based company is a specialist in the environmental sector. They are...

  • Direct Sales Campaign Manager

    5 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_000985 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Direct Sales Campaign Manager at...

  • Quality Manager

    2 weeks ago

    Randburg, South Africa Microtronix South Africa Full time

    Microtronix Manufacturing a leader in the SMT industry and electronic manufacturing is looking for dynamic talent to come and join the innovation. The business is looking for a Quality Manager to join the team. If you have experience in the Electronic Manufacturing environment and are passionate about manufacturing, we want to meet you. The Quality Manager...