Team Lead
Found in: beBee S ZA - 2 weeks ago
Job title : Team Lead – Service Desk jobs in Gauteng
Job Location : Gauteng,
Deadline : April 22, 2024
Quick Recommended Links
JOB PURPOSE
Provide a single point of contact for the TIH group relating to various IT Services. Manage and report on team and statistics performance. Ensure IT projects are managed in accordance with the project managers and identify impact analysis and risk mitigation for effective delivery of the projects to maintain the operational and business as usual state.
RESPONSIBILITIES
Operations Management
Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). Ensure resources are always available to meet customer service standards.Project Management
Deliver and execute a small-scale or medium-scale projects while working with Project managers in an established program management plan. To ensure the availability of Service Desk resources in support of IT and business-related projects as and when required.User Support
Manage a medium user support area with guidance from senior colleagues, developing a user support plan and delivering activities and solving complex issues to meet user support standards. Ensure a timely and effective response to user queries and problems through a well-executed service desk and incident management process through the effective use of IT systems and a professional service desk function. To effectively communicate during and after major incidents.Operational Compliance
Maintain and renew a deep knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organization’s policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. To ensure the effective co-ordination and administration of the Major Incident process is complied with and adhered to as and when required.Customer Service
Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues. To monitor, report and manage the service level performance on an on-going basis to service manager.Technical Developments Recommendation
Discuss and recommend technical developments to improve quality of the website/portal/applications software and supporting infrastructure to better meet users’ needs. To conduct continuous service reviews to identify areas of improvement.Insights and Reporting
Prepare and coordinate the completion of various IT reports. To report on the status of Major Incidents and resulting operational fault logs. To ensure all relevant statistics as relating to IT Services are efficiently compiled and maintained on a monthly basis.Organizational Capability Building
Use the organization’s formal development framework to identify the team’s individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. Revise coaching needs and role profiles to customer focused context and expectations.Leadership and Direction
Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization’s strategy, mission and vision; motivate people to achieve local business goals. Lead, grow, develop, motivate, empower team. Articulate and communicate key deliverables and business context to teams.Performance Management
Respond to personal objectives and use performance management systems to improve personal performance. OR monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Enable team through required business processes, systems, knowledge, etc. Operational efficiencies and re-engineering. To manage the performance and capacity of IT Service Desk resources by meeting response time requirements of SLA’s, minimizing downtime and improving capacity/performance though monitoring and measuring.Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.Requirements
GENERAL EDUCATION
Grade 12 (Essential) ITIL Foundation Certification (Essential) A+ N+ Certification (Essential) ITIL Service Desk Manager Certification (Advantageous) MCSE (Advantageous)GENERAL EXPERIENCE
3 – 5 years’ service desk experience in a medium to large corporate (Essential)*ICT jobs in south africa
*Team Lead – Service Desk in
-
Team Lead Developer
Found in: beBee S ZA - 2 weeks ago
Gauteng,, South Africa PaySpace Full timePaySpace’s job vacancy, Career and Recruitment Job title : Team Lead Developer – Calculations jobs in Gauteng Job Location : Gauteng, Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose As a Team Lead Developer, you are responsible for overseeing and managing a team of Developers in partnership with the...
-
Team Lead Developer
Found in: beBee S ZA - 2 weeks ago
Gauteng,, South Africa PaySpace Full timePaySpace’s job vacancy, Career and Recruitment Job title : Team Lead Developer – Integrations jobs in Gauteng Job Location : Gauteng, Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose Responsible for the management of the development team and ensuring development best practices are implemented. General...
-
Sales Agent
2 weeks ago
Gauteng, South Africa Lead Capital Group Full timeDynamic, motivated, determined, inspiring, go-getter, eager? We are in search of great sales professionals that never quit, never give up, are always chasing their next goal and always closing the sale. Key Requirements: - Experience in prospecting and qualifying lead experience - Strong work ethic, motivation, and desire to continually learn and grow. -...
-
Team Lead Brand
Found in: beBee S ZA - 3 weeks ago
Gauteng, Johannesburg, South Africa Investec Full timeInvestec’s job vacancy, Career and Recruitment Job title : Team Lead Brand (South Africa) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Description The successful candidate will be responsible for managing brand execution and ensuring consistent brand...
-
Pretoria Desktop Support Team Lead
Found in: beBee S ZA - 3 weeks ago
Gauteng, Pretoria, South Africa Investec Full timeInvestec’s job vacancy, Career and Recruitment Job title : Pretoria Desktop Support Team Lead (ITS) jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Description We are seeking a dynamic individual to fill the role of Desktop Support Team Leader in the Pretoria region....
-
Customer Development Team Lead
Found in: beBee S ZA - 4 weeks ago
Gauteng, Johannesburg, South Africa Colgate-Palmolive Full timeColgate-Palmolive’s job vacancy, Career and Recruitment Job title : Customer Development Team Lead – Evergreen jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries The Customer Development Team Leader plays an intergral role in ensuring profitable growth by: Business...
-
After Hours Service Delivery Coordinator Team Lead
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa Teraco Full timeTeraco’s job vacancy, Career and Recruitment Job title : After Hours Service Delivery Coordinator Team Lead (Weekday) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 19, 2024 Quick Recommended Links Jobs by Location Job by industries PURPOSE OF THE ROLE Proactively identify roadblocks to high quality servicing and implement...
-
Team Lead and Solutions Sales Specialist
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa Altron Bytes Systems Integration Full timeAltron Bytes Systems Integration’s job vacancy, Career and Recruitment Job title : Team Lead and Solutions Sales Specialist – Altron Campus Woodmead Block A jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 18, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description The Team Lead and Solution Specialist...
-
Sales Operations Team Leader
Found in: beBee S ZA - 3 weeks ago
Gauteng, Pretoria, South Africa WesBank Full timeWesBank’s job vacancy, Career and Recruitment Job title : Sales Operations Team Leader jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets...
-
Mobile Development Lead
1 day ago
Gauteng, South Africa Jenrec Pty Ltd Full timeManages the team and the sprints, being responsible for communication, team health and culture. Has authority over process, structure, scheduling, task assignment, documentation. Develop and maintain the native Android platform ,ensuring code is written in accordance with specifications, is neat, accurate, well architected and scalable. Responsible for...
-
Lead Software Developer
Found in: beBee S ZA - 4 weeks ago
Gauteng,, South Africa Hollard Insurance Full timeHollard Insurance’s job vacancy, Career and Recruitment Job title : Lead Software Developer – Parktown jobs in Gauteng Job Location : Gauteng, Deadline : March 22, 2024 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Full Stack Development & Technical Leadership: Lead the development and delivery of innovative...
-
Corporate Communications Lead
7 days ago
Gauteng, South Africa FullStop Recruitment Services Full time**Essential requirements, qualifications and experience**: - Bachelor’s Degree in Marketing / Communications / Public Relations (NQF 7) or an equivalent qualification. - Honours Degree in Marketing / Communications / Public Relations (NQF 8) or an equivalent qualification will be an advantage. - Minimum 10 years’ relevant experience in Communications...
-
Test Lead
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa PPS Full timePPS’s job vacancy, Career and Recruitment Job title : Test Lead jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 15, 2024 Quick Recommended Links Jobs by Location Job by industries Minimum Requirements Formal Qualifications: Matric essential 3 Year IT degree essential Practical Software Testing essential ISTQB...
-
Change Management Lead
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa EQ Plus Technologies Pty Full timeEQ Plus Technologies Pty’s job vacancy, Career and Recruitment Job title : Change Management Lead jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 28, 2024 Quick Recommended Links Jobs by Location Job by industries Duties: Lead a team of change and stakeholder management resources within the Transformation program. Work closely...
-
Lead Digital Solutions Engineer
Found in: beBee S ZA - 2 weeks ago
Gauteng,, South Africa FlySafair Full timeFlySafair’s job vacancy, Career and Recruitment Job title : Lead Digital Solutions Engineer – Kempton Park jobs in Gauteng Job Location : Gauteng, Deadline : April 22, 2024 Quick Recommended Links Jobs by Location Job by industries RESPONSIBILITIES: Oversee digital innovation initiatives; Implement and guide best practices within the digital...
-
Lead Technology
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa Absa Group Limited Full timeAbsa Group Limited’s job vacancy, Career and Recruitment Job title : Lead Technology – Sandton jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 15, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Product & Service Direction Setting, Solution Design & Performance Management Work with the CIO &...
-
Demand Implementation lead
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa The South African Breweries Full timeThe South African Breweries’s job vacancy, Career and Recruitment Job title : Demand Implementation lead jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries As a key member of the senior project team, the key purpose of this role is to be responsible for executing the...
-
Lead Solution Analyst
Found in: beBee S ZA - 4 weeks ago
Gauteng, Johannesburg, South Africa Absa Group Limited Full timeAbsa Group Limited’s job vacancy, Career and Recruitment Job title : Lead Solution Analyst – Sandton jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : March 29, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Analysis (including Business Case) Lead the analysis process for complex business...
-
Social Media Lead
Found in: beBee S ZA - 3 weeks ago
Gauteng, Johannesburg, South Africa Sun International Full timeSun International’s job vacancy, Career and Recruitment Job title : Social Media Lead jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose The Social Media Lead will be responsible for the creation, implementation and analysis of Sun International’s...
-
Social Media Lead
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa Sun International Full timeSun International’s job vacancy, Career and Recruitment Job title : Social Media Lead jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose The Social Media Lead will be responsible for the creation, implementation and analysis of Sun International’s...