Client Services Team Leader | Waterfall, Johannesburg

Found in: beBee S ZA - 1 month ago

Gauteng Johannesburg, South Africa PSG Konsult Ltd Full time
PSG Konsult Ltd’s job vacancy, Career and Recruitment

Job title : Client Services Team Leader | Waterfall, Johannesburg – Gauteng jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : April 18, 2024

Quick Recommended Links

Jobs by Location Job by industries

Responsibilities:

Supervision of workload of the team and allocation to team members to optimize service provision and administrative support across the hours of the contact centre Monitor and evaluate consultantsÇ activities and team operations Resolving internal and external queries from financial advisors and clients Communicating information regarding instructions, processes and procedures to advisors and clients Proactively retaining and attracting business by providing excellent service to advisors and clients Maintaining Monthly Attendance Record Maintaining Key Performance Activities (KPA) Performing and maintaining corrective actions where necessary to increase staff performance Panel-admin training of new staff Handling and resolving escalations, second call resolutions etc Drive bulk admin function communication (failed and unpaid annuities, advisor commission suspension etc) Identify opportunities and implement actions to streamline business processes Servicing and maintaining direct client and/or financial advisor base for Life and Investment Products Quality assurance of correspondence sent by the consultants telephonically or by email Online Enrolments Back up to team members where necessary Provide support to the Client Services Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities.

Minimum requirements:

Minimum qualification: Financial degree (NQF Level 6) Preferred qualification: Post-Graduate Certificate in Financial Planning (CFP¬) (or studying towards) Minimum of 2 year experience in a Life/LISP Call Centre/Client Services environment Certificate/diploma in management (or studying towards) Professional and friendly telephone manner Good understanding of mathematical calculations Take initiative Excellent time management skills Ability to multi-task and have good organisational capacity Fully Bilingual (Business writing and speaking skills in Afrikaans and English) Problem solving skills Can work independently and as part of a team Apply sound judgement in query resolution Outcomes based training ability Natural leadership skills Detailed systems observation, attention to detail and solving arising problems. Ability to do performance calculations and reconciliations Approachable and supportive High ability to mediate and resolve dispute

*Accounting / Financial Services jobs in south africa

*Client Services Team Leader | Waterfall, Johannesburg – Gauteng in Johannesburg

  • CDZ Team Leader

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa DHL Full time

    DHL’s job vacancy, Career and Recruitment Job title : CDZ Team Leader jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries In this CDZ Team Leader position You will communicate and confirm information with external customer to ensure correctness of clearances. You...

  • Client Service Executive

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa NielsenIQ Full time

    NielsenIQ’s job vacancy, Career and Recruitment Job title : Client Service Executive – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Maintain a client service orientation by managing daytoday administration of client service and...

  • Client Service Executive

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa NielsenIQ Full time

    NielsenIQ’s job vacancy, Career and Recruitment Job title : Client Service Executive – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Maintain a client service orientation by managing daytoday administration of client service and...

  • Sales & Advisory Enablement Leader - Johannesburg

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Marsh Full time

    Marsh’s job vacancy, Career and Recruitment Job title : Sales & Advisory Enablement Leader – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 21, 2024 Quick Recommended Links Jobs by Location Job by industries What you can expect:        Define and execute sales & advisory enablement excellence, through...

  • Warehouse Operations Leader

    5 days ago

    Johannesburg, South Africa Cummins Inc. Full time

    **Warehouse Operations Leader** **Description** We are looking for a talented **WAREHOUSE OPERATIONS LEADER** to join our team specializing in **LOGISTICS** for our **CORPORATE/CBS SEGMENT** in **Johannesburg, Gauteng, South Africa.** - Overall Leadership responsibility of Parts Distribution Centers across Southern African Region. Accountable for Service...

  • Client Director

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa OpenText Full time

    OpenText’s job vacancy, Career and Recruitment Job title : Client Director – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 21, 2024 Quick Recommended Links Jobs by Location Job by industries OPENTEXT OpenText (OT) Professional Services is an enabler to our customers seeking to realize Return on Investment (ROI)...

  • Sales Operations Team Leader

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Pretoria, South Africa WesBank Full time

    WesBank’s job vacancy, Career and Recruitment Job title : Sales Operations Team Leader jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets...

  • Team Leader, Commercial Asset Finance Credit Evaluation

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Standard Bank Group Full time

    Standard Bank Group’s job vacancy, Career and Recruitment Job title : Team Leader, Commercial Asset Finance Credit Evaluation jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description To manage the execution of the Commercial Asset Finance Credit Team with...

  • Client Services Executive

    24 hours ago

    Johannesburg, South Africa Tree of New Beginnings Full time

    Our client is not just an IT Managed Security Services Provider; they're a global supporter of people's dreams. As part of our continued growth, we're seeking a dynamic Client Services Executive to join our Executive Committee in Johannesburg, South Africa. In this role, you will stand at the forefront, leading a team of Account Executives, driving customer...

  • Estimator - Johannesburg

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Wood Full time

    Wood’s job vacancy, Career and Recruitment Job title : Estimator – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries JOB DESCRIPTION Supports the preparation, review, and submission of accurate estimates of how much it will cost to provide a client or...

  • Estimating Manager

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Wood Full time

    Wood’s job vacancy, Career and Recruitment Job title : Estimating Manager – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries JOB DESCRIPTION Preparation, review, and submission of accurate estimates of how much it will cost to provide a client or...

  • Junior Estimator

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Wood Full time

    Wood’s job vacancy, Career and Recruitment Job title : Junior Estimator – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries JOB DESCRIPTION Assists in the preparation of accurate estimates of how much it will cost to provide a client or potential...

  • Senior Estimator

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Wood Full time

    Wood’s job vacancy, Career and Recruitment Job title : Senior Estimator – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries JOB DESCRIPTION Prepares, reviews, and submits accurate estimates of how much it will cost to provide a client or potential...

  • Software Engineer III

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa LexisNexis Full time

    LexisNexis’s job vacancy, Career and Recruitment Job title : Software Engineer III – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 21, 2024 Quick Recommended Links Jobs by Location Job by industries BASIC FUNCTIONS: This position performs moderately difficult research, design, and software development...

  • Global CSC SA High Net Worth Team Leader

    Found in: beBee S ZA - 3 weeks ago

    Northern Cape, Johannesburg, South Africa Investec Full time

    Investec’s job vacancy, Career and Recruitment Job title : Global CSC SA High Net Worth Team Leader (Extended Hours team) jobs in Northern Cape Job Location : Northern Cape, Johannesburg Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Description of the role  A CSC SA HNW EH team leader promotes exceptional client...

  • Talent Acquisition Leader

    6 days ago

    Johannesburg, South Africa Cummins Inc. Full time

    **Talent Acquisition Leader - AME Region** **Description** A unique opportunity to lead the execution of our global recruitment strategy across our Africa and Middle East region. As we transition to new technology platforms underpinned by cloud-based infrastructure and Artificial Intelligence, you will be partnering with business leaders and HR...

  • Estimating Clerk

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Wood Full time

    Wood’s job vacancy, Career and Recruitment Job title : Estimating Clerk – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries JOB DESCRIPTION Through a period of training and on the job learning, learns how to assists in the preparation of accurate...

  • Talent Acquisition Leader

    6 days ago

    Johannesburg, South Africa Cummins Full time

    A unique opportunity to lead the execution of our global recruitment strategy across our Africa and Middle East region. As we transition to new technology platforms underpinned by cloud-based infrastructure and Artificial Intelligence, you will be partnering with business leaders and HR stakeholders to deliver results for our evolving business. You will help...

  • Mason Maintenance Team Leader

    Found in: beBee S ZA - 4 weeks ago

    Gauteng,, South Africa PG Group Full time

    PG Group’s job vacancy, Career and Recruitment Job title : Mason Maintenance Team Leader – PFG jobs in Gauteng Job Location : Gauteng, Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Main job purpose Drive and manage the day to day relevant engineering maintenance activities to ensure that the plant runs safely...

  • Receiving Team Leader

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Centurion, South Africa Virbac Full time

    Virbac’s job vacancy, Career and Recruitment Job title : Receiving Team Leader – Centurion jobs in Gauteng Job Location : Gauteng, Centurion Deadline : May 10, 2024 Quick Recommended Links Jobs by Location Job by industries Area of responsibility 1: Management of People Main activities Propose resource requirements Manage and support and...