Operations Manager

Found in: beBee S ZA - 2 weeks ago

Gauteng Johannesburg, South Africa Vodafone Global Enterprise Full time
Vodafone Global Enterprise’s job vacancy, Career and Recruitment

Job title : Operations Manager – Super App – JHB jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : 18-May-24

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Your responsibilities will include:

Audit Findings Management

Review and address audit findings promptly, ensuring compliance with regulatory requirements and internal policies. Develop and implement corrective action plans to mitigate risks identified during audits

Fraud Operations

Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform.  Develop and enhance fraud detection algorithms and tools to stay ahead of emerging threats.  

AML Operations 

Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious activity reporting.  Stay abreast of evolving AML regulations and implement necessary changes to maintain compliance.

Front Line Operations 

Indirect monthly management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising on the OPEX and CAPEX costs pertaining support resources

Second Line Support Queries:

Provide expert support to address escalated customer queries and issues beyond the capacity of front-line support teams.  Collaborate with cross-functional teams to resolve complex customer issues efficiently.

Refunds Management:

Develop and maintain refund policies and procedures to ensure timely and accurate processing of refund requests.  Analyse refund trends and implement measures to minimize refund-related risks.

Reconciliation:

Oversee reconciliation processes to ensure accuracy and completeness of financial transactions. Investigate and resolve discrepancies in a timely manner to maintain data integrity..

Incident Management:

Develop and implement incident response protocols to effectively manage operational disruptions, security breaches, and other incidents. Coordinate with internal teams and external stakeholders to minimize the impact of incidents on the platform.

Ad Hoc Operational Issues:

Address ad hoc operational issues promptly, utilizing problem-solving skills and cross-functional collaboration Implement preventive measures to mitigate the recurrence of operational issues.

The Ideal candidate for this role will have:

Must have technical / professional

qualifications: 

Bachelor’s degree in Business Administration, Finance, or a related field will be preferred.  Advanced degree or professional certification (e.g., CAMS for AML) is a plus.  Proven experience of 10 years in operations management, preferably in the technology or financial services industry.

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