Group Lead: People Experience

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Key Duties & Responsibilities    
Responsibilities:

• Participate in the crafting and embedding of the People Experience (PE) Strategy and Execution Plan/s for CCBA: Drive the implementation of an innovative People Experience and Engagement philosophy throughout CCBA by actively contributing to the development of annual P&C Department strategies. Utilise tools like design thinking, persona development, and analytics to enhance PE offerings and foster stronger employee connections.
• Ensure the development and implementation of assigned People Experience and Engagement strategies, policies, and frameworks: Conduct thorough external and internal research to identify and craft CCBA specific P&C policies, trends, and innovations. Support the development and implementation of the employee engagement strategy, actively participating in core channel development and change programmes. Analyse internal PE processes and policies to identify areas for improvement and set priorities across Employee Experience, Engagement, and employee communications.
• Lead the management and execution of targeted People Experience and Engagement Solutions: Implement tactical strategies and policies for PE initiatives, positioning CCBA as an employer of choice through EVP and related activities. Oversee and manage PE solutions and systems (CCBA×) ensuring excellence by monitoring progress across markets using various levels of analytics, including predictive analysis to pre-empt future needs. Assist in crafting a position document on organisational culture and share insights on employee needs. Communicate new solutions to managers, ensure organisational adoption, and continuously monitor workplace cultures. Provide coaching and training on PE optimisation in-country.
• Create a collaborative work environment within team, across P&C and all markets leading the People Experience and Engagement agenda across CCBA: Offer specialised support to People & Culture colleagues, regional P&C employer brand specialists and throughout the organisation. Leverage colleague feedback for prioritising efforts and aligning internal processes with a top-tier employee experience. Collaborate with colleagues to develop and distribute a synchronised annual employee communications plan, ensuring timely access to relevant information. Foster collaboration across the business to ensure the successful implementation of PE and employee lifecycle initiatives.
• Service Provider Management (Vendor Management): Take responsibility for selecting and managing essential service providers for People Experience, fostering positive ongoing relationships through regular updates. Evaluate potential new service providers for People Experience solutions, make recommendations, assist in procurement, and ensure monitoring of performance against SLAs while addressing below-standard performance as required.

Accountabilities:

• Well-designed People Experience and Engagement solutions informed by meticulous research and strategic planning, effectively contributing to the attainment of business objectives.
• People Experience initiatives which are well executed and monitored with various analytics to produce data driven insights into areas for improvement and geared towards optimising solutions to deliver a world-class employee experience.
• High levels of employee engagement established by continuously enhancing the employee experience, employee engagement strategy, and communication channels with feedback mechanisms and dashboards for senior stakeholders.
• Engaged and high-performing service providers that contribute to the overall effectiveness and efficiency of People Experience initiatives.
• A collaborative work environment within the team, across P&C, and throughout all markets, leading the People Experience and Engagement agenda.

Skills, Experience & Education    
Qualifications:

• Minimum requirement of a postgraduate degree in Behavioral Economics or the Social Sciences.
• An MBA or a Master's Degree enabling a strong business understanding is advantageous.

Experience:

• Minimum of 10+ years in an Human Resources role in a corporate or consulting environment, functioning in a similar capacity across diverse cultures and geographies with pan-Africa multi-cultural experience.
• Experience within the FMCG beverage industry (medium to large organisation) is desirable.
• At least 4 years+ experience (preferably within a Centre of Excellence of a large corporate operating across geographies) in using design thinking and a consultative approach to create culture frameworks and enterprise-wide employee experience and engagement solutions that have significantly improved organisational employee engagement and satisfaction.
• Extensive experience in developing and localising employer branding using workforce segmentation to enhance the organisation's reputation as a preferred employer, to attract and retain top talent. This experience is ideally rooted in operating within a Centre of Excellence (CoE) framework and executing these strategies in collaboration with decentralised specialists across various geographies.
• A solid history of effective collaboration with internal and external partners at all levels, including influencing senior stakeholders and securing support for people experience initiatives.
• Proven project management expertise in leading large-scale People Experience and Engagement projects, demonstrating exceptional organisational and time management skills to efficiently manage multiple initiatives and drive meaningful organisational change.
• Global Collaboration and Cultural Sensitivity: Demonstrable experience in fostering global collaboration and deep cross-working relationships across diverse cultures and geographies, ensuring strategies are inclusive and resonate across all markets within the CCBA Group.

Skills:

• Mastery in applying a consultative approach within the organisation, leveraging deep expertise in people experience and people experience and engagement to provide strategic counsel, facilitate complex problem-solving, and drive meaningful organisational change.
• Design Thinking: Expertise in employing design-thinking methodologies to address and innovate on employee experience and engagement, leading to user-centred solutions that resonate across diverse employee groups.
• Mastery in emotional intelligence and interpersonal skills, facilitating deep connections and fostering environments that ensure every employee feels acknowledged and engaged.
• Strategic Employer Brand Development and Localisation: Demonstrated skill in strategically developing and promoting a compelling employer brand, pivotal in bolstering the organisation's image as a preferred employer, and crucial for supporting country-specific employer brand enhancements to attract and retain a diverse and talented workforce.
• Expert skills in effectively communicating with and influencing senior stakeholders, securing organisational alignment and comprehensive support for strategic initiatives focused on enhancing people experience and engagement.
• Cross-Functional Team Collaboration: Proven ability to lead and work within cross-functional teams, leveraging collaborative skills to drive People Experience initiatives with internal and external stakeholders, enhancing overall organisational performance.
• Proven project management skills, combined with exceptional organisational and time management abilities, crucial for efficiently multitasking and prioritising the design and implementation of enterprise-wide People Experience and Engagement solutions.

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