Technical Support Consultant
3 weeks ago
**Key Responsibilities**
- Ensure that infrastructure at the client site is configured, installed, tested and fully functional - this will then enable the Customer’s Environment to perform at its optimum
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analysing, assigning and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Focus on contract efficiency, systems and quality improvement through technical excellence
- Proactively identify opportunities for work optimisation with a continuous improvement ethos
Ability to commute/relocate:
- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)
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