Desktop Digital Experience Engineer

3 weeks ago

KwaZuluNatal Durban, South Africa Relx Full time
Relx’s job vacancy, Career and Recruitment

Job title : Desktop Digital Experience Engineer – Durban jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal, Durban

Deadline : April 14, 2024

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About the Role

The Global Desktop Engineer position is responsible for working cross-functionally with other technical teams to troubleshoot issues, support projects and design solutions and maintain the Desktop environment for LexisNexis and RELX Corporate users. This role will be responsible for   Strong technical aptitude and desire to learn emerging skills and technology areas to strategically keep us in a position to take advantage of innovations.   Focus on staying on the front edge of new technologies, evaluating, proving and deploying innovative solutions that drive business outcomes that align with our organizational goals.  You have the ability to coordinate work across IT support teams.   You have a heavy focus on supporting customers and taking ownership of issues to ensure that the issue is recovered and customer impact is mitigated.  You have strong communication skills.  You can explain technical topics to a non-technical audience   You are motivated and driven.  Always up for a challenge and looking for new ways to invent and simplify. 

Responsibilities: 

Position provides monitoring, troubleshooting, recovery, and problem escalation in a multi-platform desktop environment.  Leveraging the ServiceNow ticketing systems, a successful candidate will manage and resolve reported issues, and provide escalation to US Based Desktop Engineers for critical out of hours issues.   Implement monthly Desktop patching tasks, including creating associated changes and ensuring the changes are successful.  Package applications to be deployed via Systems Center Configuration Manager or Endpoint Manager (Microsoft Intune).  Collect and provide monthly reporting of key metrics.   Provide support to Level 1, Level 2, and Level 3 end user compute support to maximize customer productivity.  Collaborate across teams, find creative solutions to improve process, tooling, and training. 

Requirements:

Prior experience and confidence in troubleshooting and repairing Windows 10 and Mac OS products.  Experience performing patching for Windows security and McAfee  Creates and deploys Application Packages for SCCM and Endpoint Manager (Microsoft Intune)  Active Directory, MS Exchange, SCCM, JAMF administration   Active directory group policy management and maintenance  Image management and software deployments  PowerShell and scripting experience.  IOS / Android support  Microsoft 365 administrative and application support.  Experience in running and communicating metrics and reporting  Support experience, knowledge and proficiency with use of Service Management tools for Incident, Problem and Change Management.   Support experience utilizing various operational tools including, but not limited to ServiceNow, SCCM, Intune, McAfee, AWS, or Azure.   Experience/interest in scripting/development (Python, PowerApps etc.) skills will present additional opportunity in this role.  Experience/interest in data analytics (PowerBI) will present additional opportunity in this role.  Experience/interest in Automation (RPA, PowerAutomate, etc.) skills will present additional opportunity in this role. 

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