Customer Service Attendant x 3
Found in: beBee S ZA - 2 weeks ago
Job title : Customer Service Attendant x 3 jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : April 26, 2024
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Purpose
To operate the day-to-day activities of a Gautrain station and resources so that our safety, quality and performance targets are achieved. To ensure customer safety at a station. To follow standards and practices at the station level. To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.Principal Accountabilities
To ensure the safe operation of the station. To ensure the application of the appropriate safety standards for service delivery. To participate in the investigations into station operational incidents. Cash handling.Specific Responsibilities
Serves as first point of contact with customers. Selling tickets to customers during revenue service. Cash handling Information & Customer handling (verify validity of tickets; forward complaints to CSO) Follow, in a strict adherence, the safety rules and procedures. Restart, control and monitor equipment and systems according to the operation procedures Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators). Ensure that the outsourced station cleaning services comply with their duties. Handle incidents and emergencies. Report to the OCC Manager, incidents or activities likely to affect passenger flow. Any other duties as assigned.Profile
Educational Level
Grade 12 with Maths and or accountingYears of Experience
At least 2 years’ customer service experience.Other Technical/ Professional Skills/Qualifications
Numeracy Literacy Basic Computer skillsLanguage Ability
Fluent in EnglishDesirable Traits
Possess communication skills (Verbal and written) Relationship building skills. Adherence to Company procedures Mentally reacting quickly to emergency situations.Skills
Ability To Build Relationships With Variety Of Stakeholders Customer Service Communication Skills Attention To Details Mental Agility*Customer Service jobs in south africa
*Customer Service Attendant x 3 in Johannesburg
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