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Service Consultant

1 month ago

KwaZuluNatal, South Africa Capitec Bank Full time
Job title : Service Consultant Job Location : KwaZulu-Natal, Deadline : August 05, 2024 Quick Recommended Links
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Purpose Statement

  • To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

  • 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

  • More than 1 year’s client service experience within a retail/ financial/ banking environment
  • Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Commerce or Similar
  • Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

  • Basic calculations
  • Retail/consumer service environment

Ideal:

Knowledge and understanding of:

  • Capitec Bank Products
  • Internal business processes and procedures
  • Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

  • Must have access to transport (personal/public)
  • Clear criminal and credit record
  • Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

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