Technical Consultant
Found in: beBee S ZA - 4 weeks ago
Job title : Technical Consultant – Sandton jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : March 22, 2024
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Key Responsibilities:
Support:
Provide technical support to iStore Education customers through various service channels. Troubleshoot and resolve technical issues promptly and efficiently. Escalate complex issues to higher support tiers as needed.Pre-Sales:
Assist in pre-sales engagements, addressing technical queries and concerns to facilitate customer decision-making. Collaborate with the sales team to provide technical insights and recommendations to potential education clients.Relationship Building:
Cultivate strong customer relationships through in-depth product knowledge and dependable support. Ensure customer satisfaction by consistently delivering high-quality technical assistance and solutions.Skill Development:
Continuously enhance technical proficiency through ongoing training and self-improvement initiatives. Stay updated on the latest Apple products, technologies, and industry trends. Demonstrate a willingness to learn and grow, embracing new challenges and opportunities for development.Support Sales:
Identify opportunities for additional support services and solutions to drive service revenue. Adhere to service level agreements (SLAs) and utilise support opportunities to increase customer satisfaction and loyalty.Required Qualifications:
Matriculation certificate. Relevant tertiary qualification in Information Technology or a related field. 2-5 years of experience in technical or helpdesk support. Experience in providing 1st and 2nd line support and escalation procedures.*ICT jobs in south africa
*Technical Consultant – Sandton in Johannesburg
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