Service Specialist

Found in: beBee S ZA - 2 weeks ago

KwaZuluNatal Durban, South Africa Momentum Metropolitan Holdings Limited Full time
Momentum Metropolitan Holdings Limited’s job vacancy, Career and Recruitment

Job title : Service Specialist – Walk In – Durban jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal, Durban

Deadline : May 02, 2024

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Requirements

Grade 12 (Matric). Completed or studying towards a degree or diploma (preferred). 1-2 Years Call Centre experience of customer service principles and practices (preferable Momentum Traditional and Investo). A passion for service. Enjoys interacting with clients and intermediaries. Takes accountability for own development 

Duties & Responsibilities

Engage with clients and intermediaries in a professional and client centric manner to evaluate and resolve their query. Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service. Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values. Identify and report process and system failures, suggest enhancements to improve client experience. Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience. Provide a receptionist service for all walk-in clients. Live the MMH values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

Competencies

Writing & Reporting. Presenting & Communicating Information. Analysing.  Adhering to principles and values. Adapting and responding to change. Deciding & initiating action. Persuading & influencing. Following instructions & procedures. Delivering results & meeting customer expectations.

*Customer Service  jobs in south africa

*Service Specialist – Walk In – Durban in Durban

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