Head of Department

1 month ago

Gauteng, South Africa Leroy Merlin Full time
Job title : Head of Department - Commerce (Boksburg) Job Location : Gauteng, Deadline : November 16, 2024 Quick Recommended Links
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Description
Purpose of the role 

  • To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.

Main responsibilities 

  • Lead and support a team of department managers
  • Develop the team to meet strategic business objectives
  • Manage full operations of the department 
  • Manage daily sales and customer relations
  • Identify business growth opportunities (new markets, new products and new services)
  • As a member of the management committee, co-create and decide on the strategy to implement
  • Participate in cross-disciplinary projects with fellow colleagues
  • Design the most cost-effective delivery channels for your department 
  • Develop appropriate risk management strategies
  • Introduce efficiency, improvement measures for an optimal return and stakeholder value
  • Develop customer service improvement strategies
  • Get involved in drafting and changing policy to align with changing market conditions

Requirements

  • Relevant business degree
  • Previous retail experience at a senior management level
  • Proven track record in the Retail industry.  
  • Ability to work long hours and weekends
  • Ability to work as Duty Manager when required, e.g. open and close store
  • Excellent interpersonal relations
  • A team builder and a team player
  • Excellent customer service
  • Self-confident, hardworking and lives by example
     

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