Tech Officer: Jnr Customer Engineer

Found in: beBee S ZA - 2 weeks ago

KwaZuluNatal Pietermaritzburg, South Africa BCX Full time
BCX’s job vacancy, Career and Recruitment

Job title : Tech Officer: Jnr Customer Engineer (FS) – Pietermaritzburg jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal, Pietermaritzburg

Deadline : April 15, 2024

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Core Description

Provision of routine hardware service, or remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions

Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)  Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis  Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements   Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.   Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards   Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.  Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge Technology Consulting Problem solving Customer Service Teamwork

Core Behavioural Competencies

Working with people Following instructions & procedures Applying expertise & Technology Delivering Results & Meeting customer expectations Achieving personal work goals & objectives Culture Match Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

*ICT jobs in south africa

*Tech Officer: Jnr Customer Engineer (FS) – Pietermaritzburg in Pietermaritzburg

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