Software Application Support Consultant

Found in: beBee S ZA - 1 month ago

Gauteng Johannesburg, South Africa SurTech Group of Companies: a Diligent partner Full time
SurTech Group of Companies: a Diligent partner’s job vacancy, Career and Recruitment

Job title : Software Application Support Consultant jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : March 26, 2024

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Key deliverables

Ensure excellent quality of stakeholder engagement, and client relationships. Provide word-class support services to our clients and meet SLAs Resolve issues and adhere to response time. Take ownership of the support case and follow through until case is closed Ensure customer satisfaction in resolving their queries Continuous learning is encouraged through Knowledge Base articles and quarterly case reports

Technical knowledge, skills & abilities

Technical troubleshooting skills Operating System and 3rd party applications Software installation knowledge IT-orientated and technology-savvy Must have/show interest in the auditing environment Must have strong Database admin skills Have ERP applications support experience as well as scripting skills

Behavioural, soft competencies & skills

Strong work ethic Attention to detail and a passion for accuracy Aptitude to learn new software quickly Desire to exceed customer expectations Ability to work under pressure and strict deadlines Ability to work independently and self-manage Ability to prioritize and remain focused on the job at hand Ability to take direction Display professional business etiquette Ability to clearly communicate and manage client expectations Excellent ability to develop strong client and stakeholder relationships. Self-starter who is pro-active and can both identify project risks and address these successfully

Education & qualifications

Completed BSc in IT / Information Systems or similar tertiary qualification ACDA Certification (desirable requirement)

Details of experience

2 years technical support experience in an IT environment 1 year data analytics solution experience Scripting skills Computer literacy with MS office skills (Excel, Word and Power Point) A+ and N+ highly desirable

*ICT jobs in south africa

*Software Application Support Consultant in Johannesburg

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