Software Support Consultant
Found in: Talent ZA 2A C2 - 3 weeks ago
- Answer software support queries over the phone
- Providing Software support to clients remotely
- Following process to note issues and raise for development
- Testing software to ensure all functionality is working
- Installing of the Software on client machines
- Providing Training to clients on the Software
Competencies Required:
- Excellent verbal and writing skills in English and Afrikaans
- Solid understanding of systems and software
- Solid knowledge of Outlook, Microsoft Word, Microsoft Excel
- Accurate Data Capturing Skills
- Knowledge of software SDLC will be advantageous
- Knowledge of the Atlassian product suite will be advantageous
- Adhering to process (Completing checklists, making notes on clients etc.)
Candidate Requirements:
- Must be able to work independent with little supervision
- Must have Matric average above 50% with Maths
- Excellent time management skills
- Good telephone manners
- Able to handle challenging situations managing client expectations
- Proven Track Record
- Must be hardworking
- Must be willing to learn new technology and understand how business requirements relates to systems
- Must be willing to work overtime and weekends from time-to-time
- Willing to work with an experienced team
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