Software Support Consultant

3 weeks ago


Johannesburg, South Africa Tech Circuit Staffing Solutions Full time
Job Description:
  • Answer software support queries over the phone
  • Providing Software support to clients remotely
  • Following process to note issues and raise for development
  • Testing software to ensure all functionality is working
  • Installing of the Software on client machines
  • Providing Training to clients on the Software

Competencies Required:
  • Excellent verbal and writing skills in English and Afrikaans
  • Solid understanding of systems and software
  • Solid knowledge of Outlook, Microsoft Word, Microsoft Excel
  • Accurate Data Capturing Skills
  • Knowledge of software SDLC will be advantageous
  • Knowledge of the Atlassian product suite will be advantageous
  • Adhering to process (Completing checklists, making notes on clients etc.)

Candidate Requirements:
  • Must be able to work independent with little supervision
  • Must have Matric average above 50% with Maths
  • Excellent time management skills
  • Good telephone manners
  • Able to handle challenging situations managing client expectations
  • Proven Track Record
  • Must be hardworking
  • Must be willing to learn new technology and understand how business requirements relates to systems
  • Must be willing to work overtime and weekends from time-to-time
  • Willing to work with an experienced team


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