Support Consultant: Student Management System

Found in: beBee S ZA - 2 weeks ago

Gauteng Johannesburg, South Africa Adapt IT Holdings Full time
Adapt IT Holdings’s job vacancy, Career and Recruitment

Job title : Support Consultant: Student Management System jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 10, 2024

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Job description
Support Consultant Student Management System primarily supporting TVET Colleges. They will provide support to clients on the functionality of the ITS Integrator suite of products. The incumbent is responsible for the for logging, investigation, and resolution of queries from the clients, to fulfill the contractual obligation to the clients as laid out in the SLA (Service Level agreement).

Minimum requirements
Minimum qualification experience required

 Matric relevant qualification i.e., a Degree or Diploma  Business Analysis/Testing Certificate will be an advantage  7 years of experience using ITS Integrator on the related subsystem  Proficient in MS Excel, MS Word and PowerPoint  Knowledge of Visio and MS Projects will be an advantage  Knowledge of Student Finance system and/or HR/Payroll system will be advantageous.

Core competencies knowledge

 Intermediate business process knowledge  Intermediate understanding of business principles  Intermediate knowledge of statutory legislation  Identify opportunities to sell systems and services to existing clients  Intermediate knowledge of the sector  Intermediate knowledge of the ERP systems function  Intermediate knowledge of different modules in the various suite of products  Continuous development of knowledge of software systems within scope of control.  Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

Skills

 Ability to perform medium to complex investigations  Design & analysis skills  Research skills  Mentoring and coaching skills  Conduct Training and Consulting  Ability to grasp business practices and recommend alternative solutions  Intermediate problem-solving ability  Ability to create, compose and edit written materials  Agile and adaptable

Communication skills

 Proficient written and verbal English communication skills  Proficient presentation and report writing skills  Proficient negotiation skills  Interpersonal skills  Ability to communicate with high-profile clients  Excellent presentation skills  Ability to compose and edit written materials

Sytem Knowledge

Have Advanced knowledge of:

 Student Application Wizard  ITS SMS Interface  Student Applications  Student Registration  Student iEnabler  Study Records  Academic structure  Student Graduation Management  TVETMIS / HEMIS  Student Short Courses – where applicable

Competent and advanced beginner 

 Celcat Interface – where applicable  Distance Education – where applicable  Student Enquiry  Student Timetabling Novice in:  Academic Contract  IVR

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