exl services

Customer Service Agent (Collections Campaign) Location: Cape Town (In-Office) Employment Type: Full-Time Shift Requirement: Rotational shifts Job Overview We are seeking motivated and target-driven Customer Service Agents to join our Collections Campaign team based in Cape Town. The successful candidates will be responsible for managing outbound and...

EXL Cape Town, Western Cape, South Africa Principal Accountabilities Ensure seamless transition and flawless service delivery Focus on transition with zero impact on service delivery Focus on efficiencies – leaner, greener, and faster Focus on Process stabilization & sustained delivery Reduce operation costs Make TBP more effective Build effective process...

Overview Assistant Vice President-Customer Service - Inbound Voice-Account & Portfolio Management EXL, Cape Town, Western Cape, South Africa Requirements Minimum 8 years’ work experience; preferably from BPO background Should have managed a large BPO Operations Teams for at least 3 years as an HOD Seniority level Executive Employment type Full-time Job...

EXL is seeking a skilled Customer Service Operations Manager to lead a team of agents, driving productivity and quality while ensuring SLA adherence. The role involves coaching, KPI management, and playing a key part in recruitment, onboarding and training of new team members.You will oversee customer interactions, manage escalations, and implement process...

Manager-Workforce Management-WFM EXL, Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries:...

EXL is seeking a dedicated customer service professional to join our South African team. You will engage with customers by phone, email and chat, delivering accurate product and pricing information while ensuring a positive experience.This role also involves collaborating with internal teams to meet customer needs and performing data entry across multiple...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology...

EXL Talent Acquisition Team in Cape Town is seeking a detail-oriented administrator to support providers with benefit plans, claims, and related topics.You will communicate for additional information, perform accurate data entry, and verify eligibility and benefits, ensuring compliant written communications and maintaining effective dialogue.Join a...

Coordinator-Customer Care Voice-Inbound EXL – Cape Town, Western Cape, South Africa The role involves supporting customers in contacting our organization by phone, helping them resolve issues efficiently, and promoting digital self‑service options. Responsibilities Promote digital self‑service options (mobile app, digital messaging) and assist...

OverviewEXL City of Cape Town, Western Cape, South AfricaJob title: Training SpecialistEmployment Type: Full-Time (Work from Office)About the RoleWe are looking for an experienced and dynamic BPO Trainer to join our team. The ideal candidate will have strong expertise in US motor (auto) and property insurance products, and the ability to deliver engaging,...

EXL is seeking a dedicated customer service professional to join our South African team. You will engage with customers by phone, email and chat, delivering accurate product and pricing information while ensuring a positive experience.This role also involves collaborating with internal teams to meet customer needs and performing data entry across multiple...

OverviewEXL City of Cape Town, Western Cape, South AfricaJob title: Training SpecialistEmployment Type: Full-Time (Work from Office)About the RoleWe are looking for an experienced and dynamic BPO Trainer to join our team. The ideal candidate will have strong expertise in US motor (auto) and property insurance products, and the ability to deliver engaging,...

EXL is seeking a dedicated customer service professional to join our South African team. You will engage with customers by phone, email and chat, delivering accurate product and pricing information while ensuring a positive experience. This role also involves collaborating with internal teams to meet customer needs and performing data entry across multiple...

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills,...

Overview EXL City of Cape Town, Western Cape, South Africa Job title: Training Specialist Employment Type: Full-Time (Work from Office) About the Role We are looking for an experienced and dynamic BPO Trainer to join our team. The ideal candidate will have strong expertise in US motor (auto) and property insurance products , and the ability to deliver...

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is...

• Answers questions to providers related to Benefit Plans, Claims and related topics • To communicate effectively for additional information as needed by providers • Perform accurate data entry • Perform eligibility and benefit verification • Create effective, grammatically correct and compliant written communications and demonstrate effective...

JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle...

JOB DESCRIPTION Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written communications and demonstrate effective...