exl

Manager-Workforce Management-WFM EXL, Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries:...

EXL in Cape Town seeks a role focused on assisting providers with benefit plans, claims, and related topics. The role involves communicating effectively for additional information as needed by providers and performing eligibility and benefit verification. Strong written and verbal communication skills, active listening, and the ability to engage in clear...

EXL is seeking a dedicated customer service professional to join our South African team. You will engage with customers by phone, email and chat, delivering accurate product and pricing information while ensuring a positive experience.This role also involves collaborating with internal teams to meet customer needs and performing data entry across multiple...

EXL is seeking a Workforce Forecasting and Capacity Planning professional in Cape Town to generate month-, day-, and interval-wise forecasts incorporating historical trends and other factors such as events, seasonality and weather. The role runs short-term forecasts and adjusts future projections to ensure optimum staffing at all times. You will create,...

EXL Talent Acquisition Team is seeking a Business Leader in Cape Town to drive staff performance, monitor productivity, and implement process improvements. This role requires 12–15 years of leadership experience and a strong background in business consulting, design, and data warehousing.The position involves preparing monthly management reports, managing...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology...

EXL Talent Acquisition Team in Cape Town is seeking a detail-oriented administrator to support providers with benefit plans, claims, and related topics.You will communicate for additional information, perform accurate data entry, and verify eligibility and benefits, ensuring compliant written communications and maintaining effective dialogue.Join a...

EXL Cape Town, Western Cape, South Africa Principal Accountabilities Ensure seamless transition and flawless service delivery Focus on transition with zero impact on service delivery Focus on efficiencies – leaner, greener, and faster Focus on Process stabilization & sustained delivery Reduce operation costs Make TBP more effective Build effective process...

Overview Assistant Vice President-Customer Service - Inbound Voice-Account & Portfolio Management EXL, Cape Town, Western Cape, South Africa Requirements Minimum 8 years’ work experience; preferably from BPO background Should have managed a large BPO Operations Teams for at least 3 years as an HOD Seniority level Executive Employment type Full-time Job...

OverviewEXL City of Cape Town, Western Cape, South AfricaJob title: Training SpecialistEmployment Type: Full-Time (Work from Office)About the RoleWe are looking for an experienced and dynamic BPO Trainer to join our team. The ideal candidate will have strong expertise in US motor (auto) and property insurance products, and the ability to deliver engaging,...

Coordinator-Customer Care Voice-Inbound EXL – Cape Town, Western Cape, South Africa The role involves supporting customers in contacting our organization by phone, helping them resolve issues efficiently, and promoting digital self‑service options. Responsibilities Promote digital self‑service options (mobile app, digital messaging) and assist...

EXL is seeking a dedicated customer service professional to join our South African team. You will engage with customers by phone, email and chat, delivering accurate product and pricing information while ensuring a positive experience.This role also involves collaborating with internal teams to meet customer needs and performing data entry across multiple...

OverviewEXL City of Cape Town, Western Cape, South AfricaJob title: Training SpecialistEmployment Type: Full-Time (Work from Office)About the RoleWe are looking for an experienced and dynamic BPO Trainer to join our team. The ideal candidate will have strong expertise in US motor (auto) and property insurance products, and the ability to deliver engaging,...

EXL is seeking a skilled Customer Service Operations Manager to lead a team of agents, driving productivity and quality while ensuring SLA adherence. The role involves coaching, KPI management, and playing a key part in recruitment, onboarding and training of new team members.You will oversee customer interactions, manage escalations, and implement process...

Customer Service Agent (Collections Campaign) Location: Cape Town (In-Office) Employment Type: Full-Time Shift Requirement: Rotational shifts Job Overview We are seeking motivated and target-driven Customer Service Agents to join our Collections Campaign team based in Cape Town. The successful candidates will be responsible for managing outbound and...

EXL is seeking a dedicated customer service professional to join our South African team. You will engage with customers by phone, email and chat, delivering accurate product and pricing information while ensuring a positive experience. This role also involves collaborating with internal teams to meet customer needs and performing data entry across multiple...

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills,...

Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform eligibility and benefit verification Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective...

A leading recruitment compliance firm in Cape Town is seeking a Lead Assistant Manager to oversee governance and compliance operations in recruitment. The role demands strong leadership in managing a high-performing compliance team, ensuring legal adherences, and client alignment. Ideal candidates should have experience in South African labour legislation...

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's...