Branch Manager Centurion

18 hours ago

Centurion, South Africa Fidelity Services Group Full time
Job title : Branch Manager CenturionJob Location : Gauteng, CenturionDeadline : December 08, 2024Quick Recommended Links
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Minimum Requirements

  • Post matric qualification in General Management advantageous.
  • Sales, Marketing or Management diploma advantageous.
  • 3 years’ minimum experience, at Mid-Management level.
  • Financial knowledge of Budgets, forecasting and Profit and Loss
  • Grade B Security Certificate – (existing or to be obtained on appointment)
  • Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

  • To consistently provide strong leadership of the branch and its employees.
  • To communicate with passion the vision and strategy of the branch and its performance.
  • To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

  • Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
  • Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
  • Manage and ensure accurate forecasting for branch in accordance with Finance.
  • Manage Branch P&L to ensure profitability is sustained and growth is achieved.
  • Manage effective collections for the branch.

Sales

  • Achieve the Branch Sales targets.
  • In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
  • Set sales and growth targets.
  • Analyse sales figures and the provision of data information to enable management to take business decisions.
  • Assist direct reporting Sales Consultants to achieve sales targets.
  • Ensure debtors control in respect of new clients and installations are in place.
  • Handle client complaints.

Dealer and IIP’s:

  • Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
  • Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
  • Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

  • Ensure that effective planning/ production controls are established in all areas and are a key management tool.
  • Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
  • Champion the development of a customer focused quality improvement culture.
  • Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
  • Ensure that service levels throughout the branch is sustained.
  • Drive a community driven pro-active service throughout the branch.
  • Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
  • Manage operational Area Managers to ensure operational excellence throughout the branch.
  • Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

  • Maintain health & safety policies and working procedures.
  • Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

 Marketing

  • Drive all marketing activations within the branch.
  • Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
  • Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
  • Drive a culture of “content-creation” to remain relevant in the social media space.
  • Ensure that OTT strategies are implemented and relevant.
  • Drive effective/pro-active communications.

Commercial

  • Be proactive in regularly reviewing customer requirements and feedback.
  • Communicate with customers on a regular basis.
  • Ensure close liaison with branch sales team.
  • Exploit new market and product opportunities via various external routes.
  • Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

  • Identify training and development needs among staff and coach accordingly.
  • People management, including all HR related issues as well as staff development.
  • Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

  • Together with operational managers identify Residential Guarding and bulk sale opportunities.
  • Generate proposals for bulk business/Residential Guarding sites.
  • Drive community involvement through operational collaborations and the effective communication thereof.
  • Manage the profitability of Residential Guarding schemes.

Attrition

  • Manage all elements of attrition.
  • Drive reconnections within the branch.
  • Analyse branch attrition and plan mitigating actions to remedy it
  • Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

  • Computer Literate (MS Office, advanced Excel, PowerPoint)
  • Extensive knowledge of Operations, Sales, Technical and Administration.
  • Integrity and Trust
  • People Focused
  • Command Skills
  • Managing through systems
  • Time Management
  • Business Acumen
  • Drive for results
  • Customer Focus
  • Managing and measuring work
  • Building effective teams

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