Bodyshop Service Advisor

1 month ago


Pretoria, South Africa The Legends Agency Full time

Role Description

This is a full-time on-site role for a Bodyshop Service Advisor at a well-established dealership located in Pretoria. As a Service Advisor, you will be responsible for the following but not limited to:

  • Welcoming customers to a warm environment and giving customers peace of mind by explaining work to be carried out and correct repair processes.
  • Handling customer inquiries and providing exceptional customer service.
  • Assisting with scheduling appointments.
  • Following up with Bodyshop and providing accurate feedback to customers daily.
  • Maintaining accurate records and databases.
  • Responding to all customer inquiries.
  • Answer phones courteously and on time.
  • Complete paperwork on time.
  • Update daily report sheets.
  • Resolve customer inquiries efficiently and effectively.
  • Inform customers immediately about delays/problems or additional work.

Qualifications

  • Matric certificate
  • Drivers license
  • At least 3 years experience in a similar role
  • Experience in a Bodyshop will be advantageous
  • Excellent customer service and communication skills
  • Ability to explain technical information in an understandable manner
  • Organizational skills and attention to detail


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