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Bodyshop Service Advisor: Automotive Repair Team Member
1 month ago
The Legends Agency is seeking a highly skilled Bodyshop Service Advisor to join our team in Pretoria. As a key member of our automotive repair team, you will be responsible for delivering exceptional customer service and ensuring seamless communication with customers regarding their vehicles' repairs.
About the RoleWe are looking for an experienced Service Advisor who can effectively handle customer inquiries, schedule appointments, and maintain accurate records. Your excellent organizational skills and attention to detail will enable you to efficiently manage daily tasks and provide timely updates to customers.
Key Responsibilities- Welcome customers to a warm environment and provide clear explanations of work to be carried out and correct repair processes.
- Handle customer inquiries and provide exceptional customer service, addressing any concerns or issues promptly.
- Assist with scheduling appointments and follow up with the Bodyshop to ensure timely completion of repairs.
- Maintain accurate records and databases, ensuring all information is up-to-date and easily accessible.
- Respond to customer inquiries and communicate with them in a courteous and professional manner.
- Answer phones promptly and complete paperwork on time.
- Update daily report sheets and resolve customer inquiries efficiently and effectively.
To be successful in this role, you will need:
- A Matric certificate and a valid driver's license.
- No less than 3 years of experience in a similar role, preferably in a Bodyshop environment.
- Excellent customer service and communication skills, with the ability to explain technical information in an understandable manner.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
We offer a competitive salary of R250,000 per annum, commensurate with experience, plus benefits including health insurance and paid leave. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
