Multi-brand Education Manager

Found in: Talent ZA C2 - 2 weeks ago

Johannesburg, South Africa L'Oréal Full time

Multi-brand Education Manager

RESPONSIBLE FOR:

The multi-brand education community & strategy for the Professional Products Division (Brands include: Kerastase, Redken, L’Oreal Professional, Matrix, Pureology, Mizani)  Transforming the Education function in country  Reinventing the function as a stylist-driven ecosystem powered by personalised stylist data at scale 

KEY STAKEHOLDERS:

GM and Mancom Education community Brand & Commercial teams External stylists & customers External stakeholders of the profession

KEY JOB ACCOUNTABILITES:

Education Transformation:

Defines the  strategic direction and roadmap for this transformation in South Africa, ensuring stylists’ needs are at the heart of a  flexible O+O  experience  (Online + Offline) Change Management - Lead change initiatives by fostering a culture of adaptability and continuous improvement among staff and stakeholders. Address resistance to change and facilitate a smooth transition. Inspires  and leads the internal and external  education community in the  digital  and  social transformation of the function (LSA implementation, upskilling, career paths….) Defines the right  organizational structure  (educators & freelancers) Strategises  and  optimises our  interactions with  stylists , to increase education reach  and  amplify  its  impact , turning our education into a strong  business  /  growth  driver and  engagement  /  advocacy  driver Identifies and scales-up the opportunities for  return on  investment of education across the PPD brands Propose, pilot and analyze  relevant education indicators Driving the development and leading the upskilling of  business acumen  within our  professional community  and  industry . Responsible for the  School strategy , support and  implementation plan In charge of  Education P&L shift Team leadership  and  development Must have MS Excel Skills (Advanced) - Use data-driven insights to make informed decisions. (Budget Management - Develop and manage budgets related to educational transformation initiatives). 

Multi Brand:

Generates multi-brand education  content  and co-ordinates brand content Manages academies (allocation, strategy) in a multi-brand approach  Ensures consistent execution across brands Be the spokesperson for issues concerning the profession

Access:

Drives implementation of the Access platform as a strategic growth driver and prepares its transformation to a social selling platform Leads an editorial content strategy to deliver best-in-class digital content to engage and educate our stylist via the Access platform Implements a data tracking strategy , using Access and other tools, to provide stylists with personalised solutions and the business with data insights which generate sales Must have leadership, project management, educational expertise, and communication skills.  Excellent in Strategic Planning - Develop and execute a comprehensive strategic plan for the educational transformation team.

Management:

Expert community Lead for Education Managers across brands + years in people management - Ability to drive changes and improvements within the educational sphere.  Establish systems for evaluating team performance, curriculum effectiveness, and teaching methods. Ability to collaborate with educators and curriculum designers to create and update educational programs and courses that are innovative, relevant, and effective. Ability to provide training and support for educators and teams. Leads and animates functionally Reports to GM Sits on  Mancom

TECHNICAL & PROFESSIONAL COMPETENCIES REQUIRED: 

Elevates  customer experience & Service attitude –  fosters  empathy , knows customer profiles & transmits  customer-centricity Strong experience in hairdressing & or beauty experience –  Managing team  of educators / BA’s etc – with a  training focus  and upskilling passion Knowledge of  brands’ identities  and value propositions & knows  selective beauty universe Ability to  strategize education to support PPD’s overall strategy & go to market Drives business through  service & retail education  – aligned to  business priorities . Co-operates with ◦ internal & external stakeholders guaranteeing a consistent customer experience. Designs, transmits & empower  – designs appropriate  learning solutions for customer  experience; delivers & transmits educational content; provides personalized  follow-up & coaching ; animates learning communities with passion. Collaboration Ability to influence Strong  customer service  and  communication  skills Analytical & data  management skills Awareness of latest digital trends Understanding of social media  levers Proven people leadership capability and experience necessary

L'ORÉAL COMPETENCIES 

Innovator  Strategist  People Developer  Integrator  Entrepreneur 

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation. The company reserves the right to prioritise equity candidates. 

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