Field Service Engineer

1 month ago

Johannesburg, South Africa GEA Full time

Responsibilities / Tasks

Sale of service work across all Product Groups - Identify new clients (3rd Party) and optimize business from existing customer base by identifying service opportunities and leads and communicate it to the responsible GEA personnel;

Performing and Executing of Service Work and Service Projects to the highest standards and levels of quality;

Customer relations development;

Managing/documenting service project and contracting opportunities with key and new clients;

Marketing of our brand and business;

Service Administration - Finance

Improvement of the EBIT margin in service;

Ensure that the budgeted monthly turnover is exceeded;

Check and sign service costing prior to invoicing if Service Branch Manager not available;

Debtors - resolve technical invoice queries/disputes;

Manage operational input IMAX 6 – Call Status.

Planning and scheduling of work together with Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers;

Arranging Field Service Engineers daily work;

Accurate time keeping of all work performed (signed timesheets submitted daily and approved);

Managing Work in Progress and ensuring jobs are completed within quoted timeframes or as per agreement with customer;

Liaising with the Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers and/or customer on progress of work;

Monitoring efficiencies of staff;

Taking after-hour service and breakdown calls, co-ordinating with Field Service Engineer and liaising with customers on progress of work;

Quality of workmanship;

· Monitoring and controlling of N/A;

· Providing high level or 1st Level Technical support and technical direction to service personnel;

· Identify training needs for FSE’s;

· Ensure that service vehicles are serviced and maintained;

· Ensure that proper safety procedures (use of safety equipment) are adhered to on site as per GEA QHSE and local law requirements;

· Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date;

· Be professional in their dealings and communication with the customer

Your Profile / Qualifications

Seasoned artisan/FSE with a minimum work experience of 5 years within our Industry.

Read and understand basic schematics and diagrams in his/her relevant field of expertise.

Knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.

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