Veterinary Hospital Supervisor

7 months ago

Cape Town, South Africa Independent HR Consultant Full time

My client is  a bustling 24-hour Animal Hospital dedicated to providing top-notch veterinary care to pets around the clock. Our passionate team is committed to excellence in animal care, supported by state-of-the-art facilities and compassionate staff.

Job Description: As the Hospital Supervisor, you will play a pivotal role in overseeing the day-to-day operations of our facility. Your leadership will ensure smooth functioning and exceptional care delivery, maintaining our high standards of service. Here's what you'll be responsible for:

Key Responsibilities:

  1. Leadership and Team Management:

    • Lead and inspire a diverse team of support personnel and cleaning staff.
    • Foster a positive work environment that promotes collaboration, growth, and morale.
    • Conduct regular training sessions to optimize team efficiency and effectiveness.

  2. Operational Oversight:

    • Manage all aspects of hospital operations in collaboration with the hospital nurse.
    • Ensure compliance with regulatory requirements, safety protocols, and industry standards.
    • Implement and streamline operational procedures to enhance efficiency and productivity.

  3. Client Relations and Customer Service:

    • Oversee client relations to ensure exceptional customer service and client satisfaction.
    • Address client concerns and inquiries promptly, maintaining a professional and empathetic approach.
    • Develop and maintain strong relationships with clients, fostering trust and loyalty.

  4. Quality Assurance and Continuous Improvement:

    • Uphold quality standards in patient care, and treatment protocols.
    • Implement quality assurance measures and performance metrics to evaluate and improve hospital services.
    • Stay abreast of industry trends, advancements, and best practices to drive continuous improvement.

Requirements:

  • Diploma in Animal Health or a Senior Certificate with Maths and Science as subjects.
  • Prior experience in veterinary practice management or healthcare administration.
  • Strong leadership skills with the ability to inspire and motivate teams.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Proficiency in financial management and budgeting.
  • Knowledge of veterinary medical terminology and procedures is a plus.
  • Ability to stay calm under pressure.

 

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