Customer Service Representative
3 weeks ago
Customer Service Representative
Req ID#: 385208Cape Town, South Africa, ZA
Job Description:Customer Service Advisor
Salary – Minimum 7500 per Month Plus Medical & Pension.
Location – Waterfront Cape Town.
Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening times
Contract Type – Permanent
Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.
Why work for Foundever?
We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.
With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site the opportunity for growth and progression will be even greater.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.
What you’ll be doing
We work with a number of well known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging then this is the job for you.
What we do for you to achieve this
We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers and solving their issues.
You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.
Key Responsibilities
Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:
Listening to customer concerns and providing information, answers, or responses. Obtaining and correctly capturing of customer information. Reviewing and making changes to customer accounts where applicable. Keeping records of customer interactions. Ensuring customer satisfaction.Your Profile & Experience
To join our team we are looking for people with a minimum of 1 years experience working in a Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.
The essential skills we ask for are
• Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
• Empathy: the ability to understand and relate to the customer's perspective.
• Patience: the ability to remain calm and composed.
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
• Advantageous: Knowledge of customer service best practices and call centre technology.
• Education: Minimum Grade 12.
• Background: A clear criminal background and credit check.
If this really interests you
...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
Once you apply, you'll be taken through an online assessment called "Maki".
So, what exactly is Maki?
Maki goes beyond a simple assessment; it's a comprehensive tool designed to evaluate the skills and qualities essential for excelling in a customer service role. Through Maki, we aim to identify candidates who possess the right mix of empathy, problem-solving abilities, communication skills, and adaptability — all crucial for delivering exceptional customer experiences.
Your Maki Assessment will take approximately 30-40 minutes to complete and is best completed in one sitting. However, if you need to take a break, don't worry; you'll receive an email with a link to easily pick up where you left off.
We look forward to receiving your application
Job Segment: Customer Service Representative, Call Center, Customer Service
-
Customer Service Representative
4 weeks ago
Cape Town, South Africa Exclusively Remote Full timeCustomer Service Telephonically Switchboard Representative We are seeking a skilled and customer-focused individual to join our team as a Customer Service Telephonically Switchboard Representative. If you have previous experience working with Amazon and possess excellent communication and problem-solving skills, we want to hear from you! As a Customer...
-
Customer Service Representative
1 day ago
Cape Town, South Africa Exclusively Remote Full timeCustomer Service Telephonically Switchboard Representative We are seeking a skilled and customer-focused individual to join our team as a Customer Service Telephonically Switchboard Representative. If you have previous experience working with Amazon and possess excellent communication and problem-solving skills, we want to hear from you! As a Customer...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa Exclusively Remote Full timeCustomer Service Telephonically Switchboard RepresentativeWe are seeking a skilled and customer-focused individual to join our team as a Customer Service Telephonically Switchboard Representative. If you have previous experience working with Amazon and possess excellent communication and problem-solving skills, we want to hear from youAs a Customer Service...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa Braincx Inc. Full timeCustomer Service Representative (Cape Town,South Africa)Be part of an amazing journey at BrainCX and help us focus on what's most important to us - our customersAt BrainCX, we are pioneers in the EmTech Accelerator space, helping leading brands to navigate digital transformation. By integrating Generative AI with Human Intelligence, we are redefining...
-
Customer Service Representative
3 weeks ago
Cape Town, South Africa Konig Digital LTD Full timePosition: Customer Service Representative Company Overview: Local Internet Marketing (Pty) Ltd is a leading digital marketing agency based in Cape Town, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is dedicated to helping our clients achieve their goals and grow their...
-
Customer Service Representative Permanent
1 month ago
Cape Town, South Africa CH MARKETING PTY Full timeThis is a full-time on-site role for a Customer Service Representative located in Cape Town. Candidates for this position will be responsible for providing excellent customer service to clients, addressing their inquiries and resolving their complaints, while maintaining customer satisfaction. The Customer Service Representative will also be required to...
-
Customer Service Representative Permanent
1 month ago
Cape Town, South Africa CH MARKETING PTY Full timeThis is a full-time on-site role for a Customer Service Representative located in Cape Town. Candidates for this position will be responsible for providing excellent customer service to clients, addressing their inquiries and resolving their complaints, while maintaining customer satisfaction. The Customer Service Representative will also be required to...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa Konig Digital LTD Full timePosition: Customer Service RepresentativeCompany Overview:Local Internet Marketing (Pty) Ltd is a leading digital marketing agency based in Cape Town, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is dedicated to helping our clients achieve their goals and grow their online...
-
Customer Services Representative
1 week ago
Cape Town, South Africa Regenize Full time**Role name**:Customer Services Representative **Company**:Regenize **Location**:Epping, Cape Town **Job Types**: Full-time, Temporary **Contract length**:12 months **Education**: Diploma (preferred) **Experience**: Customer service: 2 years (preferred) **Language**: English (required) **Who Are We?** Regenize is on a mission to make zero-waste...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa Konig Digital LTD Full timePosition: Customer Service RepresentativeCompany Overview:Local Internet Marketing (Pty) Ltd is a leading digital marketing agency based in Cape Town, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is dedicated to helping our clients achieve their goals and grow their online...
-
Customer Service Representative
1 month ago
Cape Town, South Africa O'Brien Recruitment Full timeReady to step into the dynamic world of supply chain operations for a global leader in chemicals and plastics? The company is more than just products – its about connections, precision, and exceptional service. We're on the lookout for a Customer Service Representative to join the team and be the voice of excellence in the supply chain operations.Picture...
-
Customer Service Representative
1 month ago
Cape Town, South Africa O'Brien Recruitment Full timeReady to step into the dynamic world of supply chain operations for a global leader in chemicals and plastics? The company is more than just products – its about connections, precision, and exceptional service. We're on the lookout for a Customer Service Representative to join the team and be the voice of excellence in the supply chain operations.Picture...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa Grace your HR needs Full timeJob overviewThe position of Customer Care Representative – Omnichannel, delivers effortless, personalized and profitable customer experiences in a contact centre environment using various inbound interaction types.Main ResponsibilitiesAnswers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns,...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa TTEC Full timeCustomer Service Representative - Digital-03VMODescription:Bringing smiles is what we do at TTECfor you and the customer. As a Customer Service Representative supporting Digital Department, working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning...
-
Customer Services Representative
3 weeks ago
Cape Town, South Africa Cipla Full time**Department** Supply Chain - Customer Services **Job Purpose** To deliver world class customer service by ensuring all administrative duties are well executed according to the business standards and consistently provide support to relevant business units. Actively participate in all business initiatives where sustainable solutions for both internal and...
-
Customer Service Representative
3 weeks ago
Cape Town, South Africa Webhelp Full time**Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Do you have 12 months’ experience working in an international contact centre environment? What if you could make your job fit your lifestyle instead of it being the other way around? We’re a global technology and services leader that powers...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa TTEC Full timeCustomer Service Representative - Nights-03VMNDescription:Bringing smiles is what we do at TTECfor you and the customer. As a Customer Service Representative - Nights working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...
-
Customer Service Representative
4 weeks ago
Cape Town, South Africa Foundever Full time**Customer Service Advisor** **Salary** - Minimum 7500 per Month Plus Medical & Pension. **Location**: - Waterfront Cape Town. **Working Pattern** - 40 Hours per week between 08:00 - 22:00 (you would need to be fully flexible to work between these hours) **Contract Type - **Permanent Your working life is how you spend a large proportion of your time....
-
Customer Service Representative
1 month ago
Cape Town, South Africa Foundever Full time**Customer Service Advisor** **Salary** - Minimum 7500 per Month Plus Medical & Pension. **Location**: - Waterfront Cape Town. **Working Pattern** - 40 Hours per week between Monday to Sunday 08:00 - 22:00 (you would need to be fully flexible to work between these hours) Hours may differ dependant on campaign opening times **Contract Type -...
-
Customer Service Representative
1 month ago
Cape Town, South Africa Foundever Full time**Customer Service Advisor** **Salary** - Minimum 7500 per Month Plus Medical & Pension. **Location**: - Waterfront Cape Town. **Working Pattern** - 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening times **Contract Type - **Permanent Your working life is...