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Front of House/Head Waitron

3 months ago


Cape Town, South Africa ABC Worldwide Full time

Guest Relations

  • Meeting & Greeting of Guests & Visitors
  • Check-in of Guest into accommodations
  • Hosting guests
  • Maintaining standards
  • Coordination of all guest activities with relevant staff
  • Ensure the highest standard of service
  • Maintaining a productive & happy work environment
  • Following standard Operation Procedures

Food and Beverage

  • Efficient Breakfast, lunch & dinner table service
  • Working on the Point - of - sale system
  • Invoicing of Guests
  • Assisting with Weekly & Month - end stock takes
  • Food & Beverage issuing and invoicing
  • Assist in the ordering of supplies for Bar/Restaurant
  • Ensure that all items are charged, and the Cafe?/Restaurant outlet is profitable
  • Assist wedding planners & Coordinators
  • On the ground coordination of service providers

Housekeeping and Maintenance

  • General upkeep of facilities
  • Assisting with housekeeping standards & hygiene in Guest accommodation
  • Assist with room checks
  • Reporting any maintenance issues to the Maintenance Supervisor/GM

General Coordinating

  • Assist with conferences and special events
  • Assist with weddings.
  • Handling of special Guest requests and providing helpful info on activities offered by the company & in the surrounding area.
  • Representing the company in a professional manner at all times.
  • Providing the Guests with an unforgettable experience.