Third Line IT Engineer

4 weeks ago

Johannesburg, South Africa Kontak Recruitment Full time

Third Line IT Engineer (JB4481)

Rosebank, Johannesburg

Market-Related

Duration: Permanent

Our client, a leading MSP, is looking for a skilled and competent Third Line IT Engineer to join their busy team. You'll be responsible for maintaining network and system efficiency, developing comprehensive solution architectures, and ensuring compliance with industry standards.

The ideal candidate will have at least 5 years of working in an MSP and a proven record of providing advanced technical support in an IT environment. Excellent communication and interpersonal skills, along with relevant certifications such as ITIL, PMP, Security+, and AWS/Azure/VMware, are highly valued.

Minimum Requirements:

Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.

7+ years of technical experience in IT, with a proven track record in IT infrastructure.

5+ years of experience in the managed service provider (MSP) space.

Excellent communication and interpersonal skills.

Broad knowledge of cloud platforms, cybersecurity best practices, and IT governance frameworks.

Relevant certifications such as ITIL/COBIT, CAPM/PMP, Security+/CISSP, Fortinet, Microsoft, AWS/Azure/VMware certifications, etc., are a plus.

Duties and Responsibilities:

Installing and configuring relevant equipment and software

Monitoring and identifying relevant hardware, software and service issues.

Troubleshooting and resolving relevant hardware, software and service issues

Improving and optimising daily support and maintenance tasks

Self-development in relevant certifications and/or courses

Designing and implementing new technology solutions

Maintaining and improving the efficiency of current networks and systems.

Consideration and creation of contingency plans for relevant tasks

Designing, implementing, and maintaining the security of all ICT systems

Mentor and lead a team of technical professionals, promoting a culture of innovation and continuous improvement.

Assisting with the development of comprehensive solution architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address business challenges.

Overseeing the successful delivery of complex IT projects for clients, ensuring adherence to project timelines, budgets, and quality standards.

Attending to installations and service requests within agreed times

Taking users through a series of actions, either in-person or remotely to help set up systems or resolve issues.

Attending to level-1 and -2 escalations in a timeous manner

Mentoring and supporting team members where possible

Assist with the implementation of cybersecurity strategies to protect client data and systems

Stay current with emerging technologies and trends in cloud infrastructure and telecommunications, identifying opportunities for innovation and improvement.

Evaluate and recommend cloud solutions that align with client needs and organizational goals.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.

Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

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