People Information and Third Party Contracting Manager

4 weeks ago

Johannesburg, South Africa KPMG-SouthAfrica Full time
Position details

Job title

People Information and Third Party Contracting Manager

Business Unit

PPC

Reports to (as per organogram)

Head of Employee Relations

Reward and Development Senior Manager

Overall purpose of the role

The People information and Third-Party Contracting Manager is responsible for managing the day-to-day operations of the Employee Information Services (EIS) team and to oversee the Third-Party Contracting process for KPMG. This role will supervise the EIS team and ensure the administration of Colleague data is managed as per the service level agreements. The role also actively engages in the continuous improvement of the EIS portfolio. This role will engage leaders, process owners, external stakeholders (electronic filing system), and HR Managers and Function Strategic HR Managers to ensure delivery of initiatives in alignment with Business and PPC objectives. This role oversees Third Party contracting for the firm to ensure that the Third-Party contracting process is followed consistently throughout the firm and SOFY controls are performed to satisfy the Global Quality and Risk Management Manual (GQRMM), Employee Tax and Labour Law requirements.

Position specifications

Educational (minimum level necessary to perform the job)

Professional/Tertiary

• Relevant bachelor's degree.

Other requirements

• Leadership skills especially in managing an Information Services Team

• Understanding of the Risk management and professional services firm requirements, including ISQM1 implications

• Good understanding of the Oracle HR system

• Good understanding of the GQRMM and Third-Party Contracting Process

• Ability to translate business needs into administrative and practical solutions

• Ability to manage and coordinate multiple administrative initiatives

• Excellent people and relationship management skills with good analytical and technical skills

• Proven success working with and communicating at all levels of Colleagues

• Assertive with good negotiation skills

• Strong sense of the need for compliance

• Solution focused

• Strong written and verbal communication skills

• Proven ability to handle sensitive and confidential information with utmost discretion

• Strong analytical and problem-solving skills

• Leadership skills and the ability to influence and guide others

• Exceptional organizational and time management abilities

• Excellent knowledge of the POPI Act and other relevant legislation

Experience (minimum years of experience and in which fields, required to perform the job)

• 5 years of administrative management and leadership experience in a professional services firm

• Oracle and people information services experience

• Third Party Contracting experience

Core competencies required for the job

• Champion inclusion

• Advance on ethical environment

• Make sound decisions

• Demonstrate self-awareness

• Drive quality

• Apply a strategic perspective

• Foster innovation

• Build collaborative relationships

• Develop and motivate others

• Think logically

• Mitigate risks

• Liaise at senior levels

• Resolve conflict

• Presentation skills

• Actively address challenges and opportunities

• Ability to multitask and manage multiple priorities in a fast-paced work environment.

• High level of attention to detail and a desire to drive quality

• Ability to work unsupervised

• Critical thinking

• Negotiation skills

• Emotional maturity and high EQ

• Adaptable and flexible to changing priorities

List of key performance areas and key performance indicators

Measurement

List the tasks underpinning the responsibility

(focus on the complexity of the job whilst providing the detail)

Functional knowledge

(the requirements for technical knowledge of functional work and activities)

• Oversee the day-to-day operations of the EIS team including transaction and data quality monitoring.

• Provide sign off for ISQM control requirements relating to Third Party contracting and Colleague information in the Oracle HR system.

• Define and drive EIS quality standards in line with Global KPMG standards.

• Ensure fair work volume and distribution of work is in place for the EIS team.

• Continuously track service delivery and drive the EIS team activities towards set standards within agreed staffing capacity limits and in line with the SLA.

• Provide regular checks on the changes made in the Oracle HRMS system to ensure the accuracy thereof.

• Work to improve support systems and processes in the EIS team through an ongoing review of business processes and the work carried out by the EIS team.

• Together with the EIS Team Lead, liaise with ITS regarding any Oracle HR and/or Service Now changes or enhancements as and when required, complete user acceptance testing, and project manage the changes to ensure changes are implemented effectively.

• Leads a proactive approach to PPC administration and Colleague information support by expanding upon existing processes and tools to deliver quality end results while continuing to develop and mentor the team and drive continuous improvement initiatives.

• Ensures that the PPC Portal and policies and procedures displayed thereon are relevant, up to date and compliant.

• Compliance and documentation: Stay updated on the relevant employment laws and regulations to ensure compliance within the employee information systems. Maintain accurate documentation, including system configuration, user manuals, and data privacy policies.

• Oversee the maintenance of the Third-Party Contracting process, contracting tracker and training tracker.

• Maintain the Third Party Contracting Process in line with GQRMM requirements

• Ensure compliance to the Third-Party Contracting process by the HR teams across the Southern Africa Region.

• As the Third Party related ISQM control operator, perform controls, document the control operations and verify, with evidence, the control's effectiveness.

• Maintains a good understanding of the requirements of the POPI Act in terms of personnel information.

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