Third Party Portfolio Lead

2 months ago

Johannesburg, South Africa Nedbank Full time

**Job Classification**

**Job Requisition** - 123 666**Closing Date**:

- 23 February 2023**Cluster**:

- Nedbank Wealth - Nedbank Insurance Division - Distribution Alternate Channels**Location**:

- Sandton, Johannesburg**Please note**:

- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales And Services
- Career Stream- Sales
- Leadership Pipeline- Manage Managers
- FAIS Affected- FAIS Affected - Yes**Job Purpose**

To assist in unlocking opportunities, managing and enabling Nedbank Insurance Third Party Portfolio in digital channels, call centres and a hybrid model. To deliver insurance services to bank clients and external partners to achieve team results thus contributing to achieving the banks strategic objectives, financial results and market share.

**Responsibilities**:

- Unlock opportunities both internally with Nedbank Stakeholders and externally with Third party partners
- Formulate the Third Party portfolio road map with Stakeholders for the respective Nedbank Insurance product solutions
- Work with compliance and governance to onboard Third Party partners to Nedbank Insurance
- Enable strategy execution by ensuring that appropriate systems and processes are in place to govern the digital and call centre initiatives in a risk mitigated manner
- Enhance operational effectiveness and efficiencies through data driven insights whilst ensuring the data collection and integrity of data for business processes is maintained.
- Develop and implement a strategy to build a differentiated culture of continuous improvement through automation and digitization centred in gold standard research.
- Facilitate compliance by aligning call centre and digital processes with compliance needs.
- Build and sustain relations to ensure satisfied shareholders, stakeholders, customers, and staff.
- Ensure all business areas of the initiatives and related decisions are aligned on the executional parameters of the business operations by engaging and communicating regularly with stakeholders
- Ensure excellence in delivery by contracting with stakeholders regarding service levels and managing and monitoring operational delivery accordingly.
- Ensure continued satisfaction of stakeholders by identifying and addressing issues or concerns.
- Facilitate stakeholder awareness through regular operational reporting.
- Strive to enable client experiences which enable streamlined business processes through frictionless experiences.

**People Specification**
- Alignment to enterprise-wide projects and initiatives
- Manage end to end Commercialisation across all Third Party Channels, Platforms and Call Centres in line with the Commercialisation Framework
- Manage take up of Nedbank Insurance products via Third Party channels and platforms by driving initiatives and campaigns to enhance sales growth
- Ensure that plans are implemented and financial targets, including average premiums, are met.
- Lead the conversation around optimisation of digital channels to enable for a seamless customer experience across the digital channels
- Measure client satisfaction. Improve service, gathering feedback from clients and other stakeholders and taking corrective based on feedback received.
- Build collaboration with internal and external stakeholders.
- Build relationships with all relevant stakeholders, including product providers both internal and external.
- Manage Portfolio growth with internal and external Stakeholders
- Ensure that latest product information is reflected across channels within Portfolio where Nedbank Insurance products are sold or marketed
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
- Create a client service culture. Achieve operational excellence.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred QualificationNQF Level 6 in Business Management

Certification or degree in project management
- Essential Certifications- Preferred Certifications- Minimum Experience Level- Minimum 3 years enabling or looking after digital or call centre channels, preferably in Insurance, with exposure to the range of experience identified above.
- Previous experience in sales, marketing, call center and digital in a channel management/ assistant /Key Account Manager role will be advantageous
- Experience in running or being an integral part of a project

**Technical / Professional Knowledge**
- Business administration and management
- Business terms and definitions
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Nedbank policies and procedures
- Organisational behaviour theory
- Relevant regulatory knowledge
- Management information and reporting principles, tools and me

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