Customer Education and Services

2 weeks ago


Johannesburg, South Africa Ntiyiso Consulting Group Full time

**Multiple Openings in Customer Education & Services**

**Do you have a passion for empowering others and building lasting customer relationships?**

We're seeking talented individuals for our Customer Education and Services role

**The Roles**:

- **Engagement Manager (7+ yrs exp)**_

Lead our customer education and services team, develop strategic initiatives, and ensure exceptional customer experiences.
- **Senior Consultant (5+ yrs exp)**_

Develop and deliver engaging training programs to empower customers and maximize product adoption.
- **Consultant (3+ yrs exp)**_

Contribute to the development and delivery of customer education materials and programs.
- **Customer Service Analyst (3+ yrs exp)**_

Provide exceptional customer support, resolve inquiries, and ensure customer satisfaction.
- **Junior Customer Service Analyst (1+ yr exp)**_

Gain valuable experience in customer service by assisting customers and contributing to a positive customer experience.

**Minimum Qualifications (all positions)**:

- Bachelor's degree in a relevant field, such as Education, Training, Business Administration, Communications, or a related field (experience may be substituted in some cases).
- Minimum of 3 years of experience in a relevant field (specific requirements vary by position).

**To Be Successful**:

- You are passionate about customer success and building strong relationships.
- You possess excellent communication, presentation, and interpersonal skills.
- You are a creative and engaging individual with a knack for developing learning materials.
- (For Analyst roles) You have a strong understanding of customer service principles and best practices.
- You are a team player who thrives in a fast-paced environment.

**Education**:

- Bachelors (preferred)



  • Johannesburg, South Africa Bayport Financial Services Full time

    Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services. This can be done telephonically through Inbound calls, electronically and or walk in clients. Ensure end to end client satisfaction delivery and experience. EDUCATION **MINIMUM QUALIFICATIONS** - Matric or NQF level 4...


  • Johannesburg, South Africa Profession Hub Full time

    **Minimum Education and Experience required**: - Preferably a tertiary education. - Minimum of 5 years within a call centre environment including night shifts. - Knowledge of customer service principles and practices. - Excellent relationship building skills. - Psychological analysis ability. - Strong negotiation skills. **Duties**: - Must thrive on...


  • Johannesburg, South Africa Merchants SA Full time

    We have an exciting opportunity available as a Customer Service Agent. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. You will assist with fibre queries. **Requirements**: - Grade 12 - 6 to 12 months Customer Service experience dealing with fibre - Attention to detail - Good...


  • Johannesburg, South Africa Maneshez solutions services Full time

     Providing introductory information to new customersEnsuring that customers are satisfied with products or services.Following up with clients or customers to check that they’re still satisfied with any purchasesLetting customers or clients know about additional products or servicesDetermining the quickest, most effective ways to answer a client’s or...


  • Johannesburg, South Africa Believe Resourcing Full time

    **Our Client**: Our client provides specialized and bespoke business services, including receivables management, payment processing and customer services, through scalable and flexible low-cost operations. **What They Can Offer You**: - Salary between R15 000 and R20 000 depending on experience - Performance-based Incentives **Job Objectives** -...


  • Johannesburg, South Africa Merchants SA Full time

    We have an exciting opportunity available as a Customer Service Agent. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. You will assist with various queries. **Requirements**: - Grade 12 - 6 to 12 months Customer Service experience - Attention to detail - Good communication skills -...


  • Johannesburg, South Africa Estée Lauder Companies Singapore Full time

    **Customer Service Manager**: - Johannesburg, South Africa; South Africa - Customer Service - 236033 - Estée Lauder Companies **Job Description**: **Overall Purpose of the Job** Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives....


  • Johannesburg, South Africa The Estée Lauder Companies Full time

    **Overall Purpose of the Job** Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Responsible for the day-to-day activities of a centralized platform to enable the Company’s retail customers to have a single point of entry for...


  • Johannesburg, South Africa The Independent Institute of Education Full time

    The IIE (Pty) Ltd is the registered provider of higher education which is delivered through the following educational brands: Vega, Varsity College, Rosebank College, IIEMSA and IIE HSM. The Independent Institute of Education’s Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each...


  • Johannesburg, South Africa Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Main objective / purpose of the...


  • Johannesburg, South Africa MSA Outsourcing Solutions Full time

    Job DescriptionMSA Outsourcing Solutions is seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and maintaining strong relationships.As a Call Handler (Virtual Personal...


  • Johannesburg, South Africa Samsung Customer Care Center Full time

    We are recruiting for a Cellphone Technician. Experience in mobile phone repair work is CRITICAL in order to apply. This role is technical based, attending to effective fault diagnoses & repairs of client devices to ensure improved device productivity. QUALIFICATIONS REQUIRED - National N-diploma: Electrical Engineering (N3 - N6 Certificates) - A minimum...


  • Johannesburg, South Africa Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...


  • Johannesburg, South Africa Riseup Management Full time

    Duties:Fleet Services Optimization of expediting to exceed client service delivery needs.To ensure Daily planning, to manage, to coordinate and to ensure parcel collection check-ups are done.Professional handling across team operations and assisting in the needs of the team.Maintaining excellent customer services.To escalate any issues towards the relevant...


  • Johannesburg, South Africa Adzuna ZA B C2 Full time

    Duties:Fleet Services Optimization of expediting to exceed client service delivery needs.To ensure Daily planning, to manage, to coordinate and to ensure parcel collection check-ups are done.Professional handling across team operations and assisting in the needs of the team.Maintaining excellent customer services.To escalate any issues towards the relevant...


  • Johannesburg, South Africa Riseup Management Full time

    Duties: Fleet Services Optimization of expediting to exceed client service delivery needs. To ensure Daily planning, to manage, to coordinate and to ensure parcel collection check-ups are done. Professional handling across team operations and assisting in the needs of the team. Maintaining excellent customer services. To escalate any issues towards the...


  • Johannesburg, South Africa Stryker Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Johannesburg, South Africa Isilumko Staffing Full time

    One of our clients are seeking a customer service consultant to join them on a contractual basis. **Requirements**: - Previous experience in customer service or call centre. - Must be computer literate. - Willing to work on an ad-hoc basis. - Grade 12 is essential.


  • Johannesburg, South Africa Isilumko Staffing Full time

    One of our clients are seeking a customer service consultant to join them on a contractual basis. Requirements:Previous experience in customer service or call centre.Must be computer literate.Willing to work on an ad-hoc basis.Grade 12 is essential.