S37C Death Benefit Investigator

6 months ago

Cape Town, South Africa Old Mutual Full time

Description

Summary
Attending to retirement fund death claims ito Section 37C of the Pension Funds Act (PF Act).
This role is responsible for the execution of the following technical – legal duties on behalf of the Trustees of the South African Retirement Annuity Fund (SARAF) or SuperFund Retirement Fund.

•Identify & trace dependants / nominees of the deceased member.
•Investigate the personal circumstances of these persons and allocate the death benefits under a delegation of decision-making power.
•Decide on the mode of payment.

This role requires expertise in all matters / laws relating to Section 37C of the Pension Funds Act. The individual applies this knowledge, skill & experience (acquired through specialization in this field over many years) in an operational environment through own efforts.

Attends to the above duties in respect of all death claims received on policies/members owned by the Fund by:

Complying to the provisions of the Pension Funds Act and the Rules of the Fund. Ability to understand, interpret & apply various pieces of legislation to sets of facts.  Probing skills & ability to interrogate information through professional interviews. Consistent compliant process execution through the exercise of discretion and sound judgment with regards to investigations and allocations of death benefits. Sound & defensible reasoning. Maintaining a tight case management audit trail in respect of all duties performed (which includes formal report compilation for each case). Consults with legal advisers & the liaison to the Death Claims Sub-committee regarding complex and technical-legal matters. Initiate coding of the death claim on the respective platforms and follow through with the S37C investigation. Ad hoc tasks.

Minimum qualifications / experience required.

Matric Working knowledge of Old Mutual internal systems (Omunet, AWD, Craft, Compass, Chorus etc.) will be advantageous. At least 3 years’ specialization in respect of Section 37C of the Pension Funds Act in terms of: Identification & investigation of dependants & nominees. Recommendation / decision – making in respect of death benefit allocations & mode of payment. Multiple vernacular languages are advantageous.

Other requirements

Sound consultation, collaboration & influencing skills. Disciplined planning / organizing skills & execution of duties. Sharp servicing of all claim stakeholders. Excellent verbal & written communication skills in this field. Detail focused, thorough, analytical, and diligent. Ability to withstand significant work pressure. Creative problem-solving skills. Excellent telephonic and written skills. High level of quality output (ability to check and qualify own work).

Skills

Education

Matriculation Certificate (Matric)

Closing Date

04 June 2024

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