Academic Insights Specialist

1 week ago

Cape Town, South Africa 2U Full time

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

As the Academic Insights Specialist, you will have two main responsibilities. Firstly, you will focus on establishing and nurturing strong relationships with incoming instructional staff to ensure a positive and impactful start to their teaching journey, laying the groundwork for their overall success. Secondly, you will contribute to the continuous improvement of our evaluation process, ensuring fairness, accuracy, and ongoing enhancements.

You will be responsible for managing communication and engagement with potential instructional staff, including Instructors and Teaching Assistants. Your role will involve tracking their progress as they prepare to join us in teaching students at prestigious universities, both domestically and internationally. You will collaborate closely with the Instructional Recruitment team to guide and support candidates throughout the entire process. Starting from the moment they pass a technical interview, you will assess their pedagogical skills, identify areas for growth, and facilitate their development through tailored learning pathways. Your role as gatekeeper ensures that only the best talent is presented to our students.

Additionally, you will provide ongoing insights and support to classroom staff and instructional support staff to ensure their effectiveness and continuous improvement.

The ideal candidate will thrive in evaluating candidates, learning new program content and processes, and analyzing best practices. They possess the ability to anticipate challenges, excel in crafting inspiring and compelling written messages, and demonstrate empathy and care towards our instructional candidates.

Responsibilities Include, But Are Not Limited To:

Systems and Operational Leadership Soliciting input and feedback on Pedagogical Evaluation Materials Supporting Team Managers in creating and providing training content for the insights team Collaborating with greater Academic Analysis and Instructional Delivery team as needed Data Collection and Analysis Input and feedback on Pedagogical data collection methods and content Supporting team Data Collection practices Analyzing instructional staff pedagogical data for design recommendations  Conduct Line Item Analysis on a quarterly basis according to assigned pods Teach Back and Finals Execution  Research best practices for Evaluation of Instructors/TAs both in person and online Input and Feedback for any and all program specific Evaluation materialsParticipating in training sessions and upskilling Revision of Evaluation materials as neededStay up to date on Curriculum topics as applicable to your assigned pod Team and Organizational Expectations  Knowledge and compliance to all Trilogy/2U/edX policies Participation in all meeting structures and staff expectations Setting expectations for the continuation of Instructional Learning and Development.Projects as assigned based on team needs

Things That Should Be In Your Background:

At least 1 year of customer support experienceAt least 6 months of coding experienceMinimum qualification Bachelors Degree Required Skills:
A self-starter who can quickly understand/develop new processes
A technically savvy person who has a knack for mastering systems and workflows
A strong communicator who values transparency and effective documentation
A planner capable of attention to detail as well as big picture goals/needsAdditional preferred skills
Experience in an educational environment

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

2 complimentary Getsmarter short courses per yearSubsidised medical aid with Discovery Health Medical Scheme4% 2U contribution towards Discovery Life Pension Fund and Group Risk BenefitEmployee Assistance Program (EAP)Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

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