Employee Relations Business Partner

Found in: Talent ZA C2 - 2 weeks ago


Cape Town, South Africa Capita Full time

Description

: Manage and coordinate the activities against agreed delivery SLAs Ensure the team response and resolve ER queries and cases in a timely manner, fairly, consistently, commercially, and pragmatically Ensure the team utilise the case management tool effectively, and robust audit processes are in place, to help shape the business direction and achieve outcomes based on trends/correlation Ensure the team delivers a high-quality service to include analysis of service delivery, call listening, SLAs and feedback from customers Liaise with and maintain effective relationships with key stakeholders across the business Balancing legislation obligations alongside Operational requirements, generating insight and best practice. Manage escalated ER issues where required, providing an objective view and challenging the business where necessary, including Speak Ups, ETs and compliance with legislation Produce and review ER data and other business MI to identify trends and work with stakeholders on appropriate solutions Support the implementation of the ER operating model, including process, governance, and behaviours Contribute to the shaping of the new ways of working to ensure the success of ER in South Africa Be project lead on ER initiatives, supporting and coordinating to achieve results Ensure best practice requirements and commercial imperatives are balanced so that ER risk is minimised Improve the customer experience through enhanced, efficient and consistent ER Processes Work with key stakeholders to shape HR policies and processes in line with legislation, best practice and business need Represent the Employer at the CCMA, Department of Labour and Labour Court

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent

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