Operations Manager

4 weeks ago


Johannesburg, South Africa Ad Talent Africa Full time

**Who we are**: A leading company in Economic Transformation Solutions and Skills Development programmes.

**What we are looking for**: Operations Manager.

**What you will do**:

- Overall accountability for project management, including scoping, resourcing through to change management, implementation and reporting
- Accountability for establishing quality standards and management of company resources towards meeting client, compliance and governance expectations
- Responsibility of leading the team, towards delivering on set targets involving supporting documentation and ensuring they comply to the required SLAs with our clients and various internal and external stakeholders

**What you must have**:

- Tertiary qualification in Business Administration or Operations equivalent
- Sound knowledge and understanding of the learning and development landscape
- Project Management Certificate or Six Sigma will be advantageous
- Operational optimisation skills with a proven record over a minimum of five to eight years
- At least 5 years minimum management experience
- Preferred experience in the delivery of digital solutions
- Preferred experience in digital transformation in training and education sector
- Preferred experience in design thinking and innovation
- Good understanding and buy-in of the shared value concept and wanting to make a positive impact through meaningful socio-economic transformation
- Track record in effective Operations Project Management
- Entrepreneurial background - having started/managed a start-up before and set operational foundations
- Track record in training and education sector

**What are your duties and responsibilities**:

- Functional optimisation
- Implementations
- Employee management
- Operational service delivery
- Process effectiveness and efficiency
- Reporting

**What are your skills and competencies**:

- Excellent organisational and effective communication skills
- Highly computer literate with specific reference to MS Excel, Word,and PowerPoint computer skills
- Be customer service orientated with a passion for service excellence
- Proven assertiveness and problem-solving skills
- Highly self-motivated and able to work extended hours as necessary
- Excellent people’s skills with greater than average listening skills
- Sound understanding and interest in education and the learning and development landscape
- Excellent stakeholder relationship management and interpersonal skill



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