Portuguese Travel Consultant

4 weeks ago

Cape Town, South Africa ABC Worldwide Full time
We’re looking for an experienced and dynamic Portuguese Travel Consultant to join our thriving tour operator business, specifically our Portuguese Sales Team.

As the Portuguese Travel Consultant for our tour operator business, you will be at the forefront of shaping our travel offerings through determining clients' needs and suggesting suitable travel itineraries. Your ability to organise travel from beginning to end, including flights, accommodation and other services, will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide.

Your multifaceted expertise in operations, client experience, supplier engagements, and communication and reporting, ensures a holistic approach to manage top client experience and drive business success. By supplying travellers with pertinent information and useful travel/holiday materials, you play a pivotal role in maintaining efficiency and consistency throughout the client’s journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.

As a Portuguese Travel Consultant your responsibilities will include, but will not be limited to:
  • Acting as the first (and best) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
  • Wow-ing existing and potential clients with first-hand knowledge of African properties and destinations
  • Preparing attractive quotations and itineraries that complement individual client expectations and budgets
  • Effectively actioning the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)
  • Collecting client payments - ka-ching - and approving supplier invoices for payment
  • Providing customer support before, during and after travel - ensuring client retention
  • Meeting and exceeding monthly and quarterly sales targets set by company Sales Managers
  • Managing below metrics as part of performance review
    • Enquiries
    • Bookings
    • E2B
    • Revenue
    • GP
    • GP%
  • Work directly with Sales Managers to resolve client travel issues
  • Customer service-related responsibilities from client
  • Ensure that all Trustpilot links are reviewed prior to CX Team sending out to clients
  • Send all escalations for Sales Support to direct line manager
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
  • Work with our rates team to resolve rates-related tasks
  • Log all required tickets relating to rates and product and communicate effectively with support areas
  • Communication with Sales Support areas Including but not limited to
    • Flights
    • Finance
    • Kaptio Team
    • Marketing


Requirements
  • A National Senior Certificate/Matric
  • 2-3 years minimum experience within the tour operator environment
  • Fluent in speaking and writing in the Portuguese language
  • The ability to craft tailor-made experiences based on the clients' needs and specific requirements from the Portuguese market.
  • Destination knowledge in Southern Africa, East Africa, Indian Ocean islands
  • Proficient in Google Suite
  • Working experience of tour operating software (ex. Globetrack, Kaptio, Tourplan, etc.)
  • The ability to influence clients
  • Great communication skills
  • Understanding of the market's trends and needs
  • High level of client centricity

Not essential but advantageous:

Diploma/Degree in tourism
We are an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.

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