Duty Manager

3 months ago


Stellenbosch, South Africa Generico Recruitment Pty Ltd Full time

PLEASE READ FULL AD BEFORE APPLYING

REQUIREMENTS ARE ESSENTIAL

Applicant MUST BE Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor

Duty Manager – Stellenbosch

R19 000 – R23000 CTC

You will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set.

Main requirements:

Grade 12 plus diploma/certificate in Hospitality Industry/Tourism

Preferably 2 -3 years previous experience working at the front desk in a 5* establishment

Passionate about the hospitality industry

Excellent interpersonal- & communication skills, written and verbal.

Ability to maintain a professional working relationship with all departments and across cultures and religions

Able to deal with very distinguished clientele

Flexible to work night shift

Protel experience

Main responsibilities:

Ensure the highest standards are kept in guest service, cleanliness and maintenance standards

Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition

Oversee all Guest Relations processes

Assist in employee relations processes

Attend morning meetings

Able to compile the roster, roster management

Set up and create training for all new recruited Guest Relations Officers

Ensure that all guest queries are taken and processed in a speedy and efficient manner

Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate

Ensure attention to detail in all tasks given

Ensure all Guest Relations Officers are trained on all aspects 


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