Duty Manager

3 months ago


Stellenbosch, South Africa Edge Personnel (Pty) Ltd Full time

5* Establishment in Stellenbosch is looking for an experienced Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set.

Only applicants with minimum 3 - 4 years’ experience in banqueting will be considered.

The successful applicant will be required to:
Ensure the highest standards are kept in guest service, cleanliness and maintenance standards

Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition

Oversee all Guest Relations processes

Assist in employee relations processes

Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor

Attend morning meetings

Able to compile the roster, roster management

Set up and create training for all new recruited Guest Relations Officers

Ensure that all guest queries are taken and processed in a speedy and efficient manner

Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate

Ensure attention to detail in all tasks given

Ensure all Guest Relations Officers are trained on all aspects of this specific establishment

**Qualifications**:
Minimum Matric or an equivalent qualification

Hospitality Certificate / Diploma / Tourism

Minimum 3 - 4 years’ experience

Ability to work a flexible schedule

Flexible working hours / open availability to work extended hours, holidays and weekends

Computer Literate with skills in Excel, Word & Outlook

Fluent in English & Afrikaans

**Skills**

Excellent organisational, communication, time management and administrative skills

Attention to detail

Self-motivated and results driven

Professional personal presentation and assertiveness

Ability to work under pressure and systematic

Need to be professional at all times

Diligent, honest & disciplined

Committed to service excellence

Able to sit, stand, walk, and climb stairs for extended periods of time / frequently in order to interact with clients and staff

Ability to work well in stressful, maintain composure and objectivity while under pressure

Passionate about the hospitality industry

Excellent interpersonal
- & communication skills, written and verbal.

Ability to maintain a professional working relationship with all departments and

across cultures and religions

Able to deal with very distinguished clientele

Must be well-presented

Honesty, Flexibility and Accountability

Friendly, helpful and outgoing

Professional manner and attitude

Punctual & self-disciplined

Extreme attention to detail

Flexible to work night shifts

**Job Types**: Full-time, Permanent

Pay: R20 000,00 - R23 000,00 per month


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