Network Monitoring Services Engineer

1 month ago

Johannesburg, South Africa NTT Full time
JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Network Monitoring Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Network Monitoring Services Engineer (L2) is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Network Monitoring Services Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required.

Required Experience:

Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties.

Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) -CCNP or equivalent certificationCCNA certification in must, CCNP in Security or PCNSE certification is good to haveMicrosoft Certified: Azure Administrator AssociateSolarwinds certification and experienceLogicMonitor certification and experience


Knowledge and Attributes:

Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Network Monitoring Services Engineer

    4 weeks ago

    Johannesburg, South Africa NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Networking Services Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa NTT DATA Full time

    Job SummaryNetwork Infrastructure EngineerNTT DATA is seeking a skilled Network Infrastructure Engineer to join our team. As a Network Infrastructure Engineer, you will be responsible for ensuring the smooth operation of our IT infrastructure and systems. This includes proactively identifying, investigating, and resolving technical incidents and problems,...

  • IT Network and Monitoring Supervisor

    6 months ago

    Johannesburg, South Africa On Line Personnel Full time

    Full Time - Johannesburg - Posted 5 hours ago Job Position: Network and Monitoring Supervisor Ref: 4601 Location: Johannesburg (Randburg) **Salary**: R42 000 to R58 000 per month commensurate with qualification and experience Qualifications / Requirements: - 7 years’ experience in a technical support or similar role (proven track record within a NOC,...

  • Networking and Monitoring Supervisor

    6 months ago

    Johannesburg, South Africa Metamorphosis Integrated Solutions Full time

    **Region: Randburg** **Department: IT Infrastructure** **Position: Network & Monitoring Supervisor** **KEY DUTIES AND RESPONSIBILITES**: Measure adherence to SLA for internal/external customers. Report to management on adherence to SLA for internal/external customers. Ensure compliance of incidents logged against the call logging process. Ensure all...

  • IT Network Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    PRR Recruitment Services is a well-established IT services company based in Randburg and Pretoria.We are seeking an experienced IT Network Engineer to join our team based in Randburg.The ideal candidate will have at least 3 years' experience in IT networks and servers.A minimum of MCP international qualification is required; MCSA is considered an added...

  • Network Engineer

    4 weeks ago

    Johannesburg, South Africa Network Recruitment Full time

    My client is looking for a Network Engineer who is confident, detail-oriented and deadline-driven. The Engineer Networking role is also responsible for the design, building, maintenance, and documentation of the network security infrastructure. Job Experience & Skills Required: Relevant IT Networking and Security Certifications, plus appropriate Diploma....

  • Network Engineer

    1 month ago

    Johannesburg, Gauteng, South Africa NTT Full time

    About the RoleWe are seeking a highly skilled Network Engineer to join our team at NTT DATA. As a Network Engineer, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key ResponsibilitiesProactively monitor the work queues to identify and resolve technical incidents and...

  • Global Network Services Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa NTT Data Full time

    Job DescriptionThe role of the Networking Managed Services Engineer at NTT Data involves providing a managed service to clients by proactively identifying and resolving technical incidents and problems. This engineer maintains a high level of service to clients, ensuring zero missed service level agreement (SLA) conditions. The primary objective of this role...

  • Network Engineer

    1 month ago

    Johannesburg, Gauteng, South Africa NTT Data Full time

    Job SummaryThe Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.Key...

  • Senior Network Services Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Data Full time

    Job Title:Senior Network Services EngineerNTT Data seeks a skilled and experienced Senior Network Services Engineer to join our team.Job Summary:The successful candidate will be responsible for providing expert-level support for network infrastructure, including design, implementation, and troubleshooting. The role requires strong technical knowledge of...

  • Networking Managed Services Engineer

    1 month ago

    Johannesburg, South Africa NTT Data Full time

    The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and...

  • Senior Network Engineer

    20 hours ago

    Johannesburg, South Africa WatersEdge Solutions Full time

    Our client is seeking aSenior Network Engineerbased inJohannesburg, South Africa .Requirements:Experience:7-10 years of proven experience as a Network Engineer, with a strong focus on Cisco, Fortinet, and Aruba technologies.Technical Skills:Expertise in configuring and managing Cisco switches, routers, and firewalls.In-depth experience with Fortinet firewall...

  • Networking Services Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa NTT DATA Full time

    Job OverviewNTT DATA is seeking a highly skilled Networking Managed Services Engineer to join our team. As a key member of our engineering team, you will be responsible for providing managed services to clients by proactively identifying and resolving technical incidents and problems.Key ResponsibilitiesEnsure that assigned infrastructure at the client site...

  • Network Engineering Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa SavageOne Pty Ltd Full time

    Job SummarySavageOne Pty Ltd is seeking a highly skilled Network Operations Engineer to support our operational support systems. This role requires expertise in CRM and Fusion Middleware technologies, ensuring the performance, stability, and security of our network operations.Key ResponsibilitiesMonitor, troubleshoot, and maintain network operations to...

  • Network Engineer

    3 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Network Engineer - Contract Basis - To perform basic/standard work on Networks/ communications systems following specific technical instructions and engineering drawings as well as referring tasks that are more complex upwards. - Take cognisance of industry compliance requirements. - The need to be aware of changes in clients operational and medium to long...

  • Network Engineer

    4 weeks ago

    Johannesburg, South Africa IT Empowered Consulting (Pty) Ltd Full time

    Network Engineer - Contract BasisTo perform basic/standard work on Networks/ communications systems following specific technical instructions and engineering drawings as well as referring tasks that are more complex upwards. Take cognisance of industry compliance requirements. The need to be aware of changes in clients operational and medium to long term...

  • Network Engineer

    4 weeks ago

    Johannesburg, South Africa IT Empowered Consulting (Pty) Ltd Full time

    Network Engineer - Contract BasisTo perform basic/standard work on Networks/ communications systems following specific technical instructions and engineering drawings as well as referring tasks that are more complex upwards.Take cognisance of industry compliance requirements.The need to be aware of changes in clients operational and medium to long term...

  • Senior Services Owner

    5 months ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **CONTRACT ROLE** **Key Roles and Responsibilities**: - Leads and manages a team of network engineers, and specialists - Provides guidance, mentorship, and performance management to ensure team success - Collaborates with the team to design and architect network solutions, including LAN, WAN, data centre, and cloud networks - Ensures that network designs...

  • Network Support Engineer

    5 months ago

    Johannesburg, South Africa NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Senior Network Engineer

    3 months ago

    Johannesburg, South Africa WatersEdge Solutions Full time

    Our client is seeking a Senior Network Engineer based in Johannesburg, South Africa .   Requirements:   Experience: 7-10 years of proven experience as a Network Engineer, with a strong focus on Cisco, Fortinet, and Aruba technologies.   Technical Skills: Expertise in configuring and managing Cisco switches, routers, and firewalls. In-depth...