Coffee Technician

General:

• Required to do tool checks & where applicable (Responsible for “lost” tools)
  
• Perform any other tasks as instructed by National Coffee Manager
  
• Operational assistance and guidance to Customer on equipment
  
• Groomed well and vehicle kept clean and neat to meet professional image for the business.
  
• Promote company ethics and values at all times.
  
• Announcing him to management of establishment with explanation for purpose of visit
  
• Work Standby as required from time to time
  
• Stick to route planned as per Brew Coffee SLA
  

Technical & On Site Duties:

• Repair Faulty Equipment
  
• Fault Finding – Intermediate to Advanced – mechanical, electrical, hydraulic & software related
  
• Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
  
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
  
• Install Beverage Equipment & Test with Product before leaving Custome
  
• Upliftment of Equipment
  
• Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
  
• Inform field service coordinator OR technical support manager of updates or returns
  
• Escalate any problems i.e. wrong address, site not ready, no product etc. to T.S.M. immediately
  
• Phone for assistance from Internal Specialists when struggling to Repair equipment within reasonable & acceptable time
  
• First time repair of equipment
  
• Preventative checks & repair on equipment
  

Equipment Specific Requirements:

The Technician must have basic, intermediate & advanced skill within the items and machine listed below

Advanced skills as defined below:

• Detailed knowledge on machine functions and specifications i.e. capacity, brew time, electricity requirements etc.
  
• Advanced knowledge of water and coffee cycle
  
• Ability to program advanced parameters and set the machine according to customers drinks specifications
  
• Knowledge of electric circuits also using Multimeter to test
  
• Knowledge of hydraulic circuits
  
• Able to strip & re-assemble machine components
  
• Understanding and measuring of Extraction through machine
  
• Methodical understanding of brew process, water in – coffee out
  
• Fault finding mechanical & electrical & programming related
  
• Understanding of components & specifications such as switches, fuses, timers, inlet valves, element etc.
  
• Calibration of machine
  
• Basic understanding of electronic process during selection cycle.
  

Detailed knowledge of installation procedures on equipment

1.1 Filter Equipment – Pour over

1.2 Filter Equipment – Plumbed

1.3 Filter Equipment - Electronic

2.1 Juice Machine -

2.2 Slush Machine

2.3 Juice Machine – Plumbed/Electronic

3.1 Grinders – Manual

3.2 Grinders – On Demand

4.1 Espresso Machines – Manual

4.2 Espresso Machines – Semi Auto

4.3 Espresso Machines – Semi Auto Electronic

5.1 Liquid Machines – Tanked

5.2 Liquid Machines – Plumbed Offic

5.3 Liquid Machines – Series 100 (old version)

5.4 Liquid Machines - NG Series

6.1 Vending – Office Tanked & Plumbed

6.2 . Fully Automatic Equipment

• 2 – 4 years experience maintenance and repairs on coffee machines.
  
• Matric
  
• Valid drivers
  
• Proven work experience as a Coffee Machine Technician or similar role
  
• Knowledge of mechanical and electrical systems
  
• Ability to troubleshoot and repair issues
  
• Good communication and customer service skills