Coffee Technician

General:

• Required to do tool checks and where applicable (Responsible for "lost" tools).
  
• Perform any other tasks as instructed by the National Coffee Manager.
  
• Operational assistance and guidance to customers on equipment.
  
• Groomed well and vehicle kept clean and neat to meet professional image for the business.
  
• Promote company ethics and values at all times.
  
• Announcing him to the management of the establishment with an explanation for a visit.
  
• Work standby as required from time to time.
  
• Stick to the route planned as per Brew Coffee SLA.
  

Technical and On-Site Duties:

• Repair Faulty Equipment.
  
• Fault Finding Intermediate to Advanced mechanical, electrical, hydraulic, and software-related.
  
• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable.
  
• Calibrating and or programming equipment to ensure the right quality of coffee products is produced.
  
• Install beverage equipment and test with the product before leaving the customer
  
• Upliftment of equipment.
  
• Communicate fault on equipment and corrective action taken to the Manager on site.
  
• Inform the field service coordinator OR technical support manager of updates or returns.
  
• Escalate any problems i.e. wrong address, site not ready, no product, etc. to T.S.M. immediately.
  
• Phone for assistance from Internal Specialists when struggling to repair equipment within a reasonable and acceptable time.
  
• First-time repair of equipment.
  
• Preventative checks and repairs on equipment.
  

Equipment Specific Requirements:

• The Technician must have basic, intermediate, and advanced skills within the items and machines listed below.

Advanced skills as defined below:

• Detailed knowledge of machine functions and specifications i.e. capacity, brew time, electricity requirements, etc.
  
• Advanced knowledge of the water and coffee cycle.
  
• Ability to program advanced parameters and set the machine according to customers'' drink specifications.
  
• Knowledge of electric circuits also using a Multimeter to test.
  
• Knowledge of hydraulic circuits.
  
• Able to strip and re-assemble machine components.
  
• Understanding and measuring extraction through the machine.
  
• Methodical understanding of brew process, water in coffee out.
  
• Fault finding mechanical and electrical and programming related.
  
• Understanding of components and specifications such as switches, fuses, timers, inlet valves, elements, etc.
  
• Calibration of machine.
  
• Basic understanding of the electronic process during the election cycle.
  

Detailed knowledge of installation procedures on equipment:

• Filter Equipment Pour over.
• Filter Equipment Plumbed.
• Filter Equipment - Electronic.
• Juice Machine.
• Slush Machine.
• Juice Machine Plumbed/Electronic.
• Grinders Manual.
• Grinders On Demand.
• Espresso Machines Manual.
• Espresso Machines Semi Auto.
• Espresso Machines Semi Auto Electronic.
• Liquid Machines Tanked.
• Liquid Machines Plumbed Office.
• Liquid Machines Series 100 (old version).
• Liquid Machines - NG Series.
• Vending Office tanked and plumbed.
• Fully automatic equipment.

• 2 4 years of experience in maintenance and repairs on coffee machines.
  
• Matric.
  
• Valid drivers.
  
• Proven work experience as a Coffee Machine Technician or similar role.
  
• Knowledge of mechanical and electrical systems.
  
• Ability to troubleshoot and repair issues.
  
• Good communication and customer service skills.

Benefits:

• Company Vehicle.

ZR_1728_JOB