IT Support Specialist

3 weeks ago

Cape Town, South Africa Electrum Payments Full time
About Electrum

Electrum is a leading enterprise payments technology company. We partner with some of South Africa’s largest corporations, enabling them to open up their customers’ access to payments. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.

We hire the best of the best and we offer great opportunities for both personal growth and career progression.

The Opportunity

We are seeking a dedicated IT Support Specialist to join our dynamic team. In this onsite role, you will be the go-to person for resolving technical issues, ensuring the smooth operation of IT systems, and supporting our internal staff with their technology needs. Your role is critical in maintaining the efficiency and security of our IT infrastructure, enabling our team to work with minimal disruptions. We are looking for someone with a friendly demeanor and excellent interpersonal skills to provide top-notch support and enhance the overall work experience for our staff.

Requirements

Key Requirements

  • Technical Assistance: Serve as the first point of contact for employees experiencing technical issues. Respond to support tickets and inquiries via phone, email, or chat, providing timely resolutions.
  • Troubleshooting: Diagnose and resolve problems related to desktops, laptops, operating systems (Windows, macOS, Linux), and common business applications. Address issues with printers, mobile devices, and network connectivity.
  • System Setup & Configuration: Set up new user accounts, configure email and collaboration tools, and install hardware and software as needed. Perform system upgrades and patches to ensure security and functionality.
  • Maintaining IT Systems: Monitor system performance, collaborate with IT teams, and assist with software updates and security patches.
  • Asset Management: Track IT assets, maintain inventory records, and manage the procurement and decommissioning of IT equipment.
  • User Account & Access Management: Manage user accounts and permissions, handle onboarding and offboarding processes, and ensure appropriate access.
  • Documentation & Knowledge Base: Document technical issues and solutions, build an internal knowledge base, and keep records of recurring problems.
  • Training & Support: Provide training on IT systems, software, and best practices. Offer guidance to non-technical employees to enhance their IT skills.
  • Security Compliance: Ensure compliance with security policies, implement security measures, and assist with enforcing password policies and multi-factor authentication.
  • Collaboration & Escalation: Work with IT department members to resolve complex issues and escalate unresolved problems to specialized teams as needed.

Educational Qualifications:

  • BSc in Computer Science / Information Systems, BTech/MTech in Information Technology, or relevant accredited IT courses.

Relevant Experience:

  • Strong knowledge of operating systems, hardware, and software applications.
  • Excellent problem-solving and troubleshooting abilities.
  • Effective communication skills for conveying technical information to non-technical users.
  • Familiarity with ticketing systems and helpdesk tools.

Benefits

Benefits and a bit about our culture

A good work-life balance is very important at Electrum. To help you manage your own time and energy, Electrum offers benefits such as:

  • Onsite gym and shower facilities
  • Daily cooked lunches and a stocked kitchen for the mid-day nibbles
  • Team socialising, hikes, getaways, and dinners

We have created a safe, transparent environment where we know mistakes happen, and that’s okay. We even have a 3 step approach to dealing with them:

  1. Tell everyone about it
  2. Fix the mistake
  3. Tell everyone about it

You are responsible for your actions – both the successes and the failures.

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