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Ops Spec: Infrastructure monitoring Eng

1 month ago

Cape Town, South Africa BCXP Full time
Business Unit, Department, ReportingDivisionOperateDepartmentMCOEReports ToSpec: Infrastructure Monitoring  Span of Control0

 

Core Description

To manage and support customer technical monitoring solutions and provide general networking and technical support on customer system within AI Ops.

Key Deliverables / Primary Functions

•    2nd and 3rd Level Operational Support
o    Primary client ConCom
o    Shared Services (where required)
•    Network and Monitoring support – 
o    Cisco Switch and router infrastructure, 
o    Monitoring and reporting tools
o    Capacity Management Tools
•    Research and Innovation/Automation
•    Capacity management & data analysis
•    License and Lifecycle Audit and Compliance
•    Succession candidate for Team Lead
o    Stand-in for Team leader role
•    Innovation Projects Planning and Implementation Coordination
•    Primary focus on operational services and automation.
•    Support, maintain and manage the technical aspects of a managed operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
•    Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
•    Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
•    Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
•    Assist colleagues and contribute to the quality and values.
•    Drive a proactive culture to reduce common causes of operational problems.
•    Understand the requirements of being part of a 24x7 on-call operation
•    Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
•    Execute to the Work Group Services business plan and strategies.
 

Core Functional Skills & Knowledge
  • Unsupervised, responsible for installation and operational support of Networking Infrastructure and related back-end systems
  • Advanced client consulting capability
  • Solution documentation and drafting skills, including reference designs, baseline documentation and standards
  • Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these
  • Technical Project planning and implementation
  • Research, design and architecture solutioning capability and skills
  • Advanced capacity management and balancing, rightsizing and demand versus supply management
  • Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems
Core Behavioural Competencies1. Job Match Rating2. Delivering Results3. Meeting customer expectations4. Decision Making5. Handling Pressure6. Communication and ImpactMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer ScienceOR NQF 4: Grade 12Additional Qualification preferred or advantageExperience

3 years of relevant network and monitoring system experience within a large and highly complex organisation and in network and monitoring systems.

Financial Services/Insurance industry information systems support experience will be an advantage.

Or 

If the highest qualification is grade 12, 5 years of relevant network and monitoring system experience within a large and highly complex organisation and in network and monitoring systems is required.

Financial Services/Insurance industry information systems support experience will be an advantage.

CertificationsRelevant technical certifications in field of speciality (Network and Innovation focus)ITIL 3 or 4 will be advantageousVMWareMicrosoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD)Certified in public cloud i.e. Microsoft Azure or Amazon AWSProfessional Memberships in Relevant IndustryLevel of Engagement & Span of Control

Operational/Technical

Special Requirements/ Employment ConditionValid Drivers licenseWorkplace/Physical RequirementsBillableFull-time Office Based position.