Technical Service Advisor

2 months ago

Johannesburg, South Africa Jobs 4 All Full time

 Technical Service Advisor 

Isando 

Position:

Technical Support Advisor

Branch:

Head Office

Reporting Manager:

National Aftersales Manager

Job Description:

•Technical support to branches, Dealers, and clients.

•May be required to travel from time to time within the borders of RSA and cross border at short notice.

•Develop and maintain good relations with branches, dealership, and clients.

•Attending technical meetings.

•Conduct technical analysis of failures and to provide necessary technical reports with relevant recommendations and solutions to reduce failures.

•Ensure compliance with internal and external audits.

•Maintain and monitor maintenance operating processes and procedures within the dealer network.

•Conduct internal audits and aid and solutions areas lacking.

•Liaise with the group’s National Technical manager and National Aftersales Manager regarding all relevant technical issues.

•Visit customers where required / necessary.

•Developing and implementing action plans to technical issues.

•You may be required to perform other duties that may be required by Management.

•Ensure that all tasks performed comply with minimum standards required by the company.

•Assist with Technical / Driver training.

•Support your manager in a constructive manner, ensuring that the internal department relationships are properly maintained.

•Personally manage work efficiently.

•High quality of work ethic always.

•Effective internal and external relationship building via good communication.

•Participate in all relevant training programmes.

•Improving and developing the knowledge and skills of others

•Ensure that all Health and Safety rules are adhered to all times.

•Proper adherence to company policies, procedures, and company assets.

•Good housekeeping and filing.

•Be appropriately dressed and to wear PPE when necessary. 

•It is your responsibility with your manager to manage your overtime, conforming to the labour relation Acts.

•Good time- management skills.

Minimum Requirements:

•Qualified Diesel Trade Certificate. 

•Code C (14) License 

•Min 5 years’ experience in similar role in commercial Industry. 

•Recon experience preferable. 

•Experience with Electrical (CAN Bus systems). 

•Master Tech & Engineering Qualification will be advantageous. 

Personal Attributes:

•Team Player.

•Report & Presentation skills.

•Confident and proactive approach – Anticipates issues and requirements.

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