Automotive Service Advisor with technical expertise

1 month ago

Johannesburg, South Africa AUTO24 Full time

Are you passionate about cars and committed to delivering exceptional service?
Auto24, a leading used car dealership in South Africa, is seeking a skilled Service Advisor to join our dynamic team.
Auto24 is renowned for providing top-quality pre-owned vehicles and excellent customer service. We believe in creating lasting relationships with our customers by offering reliable vehicles and comprehensive support throughout their ownership journey.

Duties & Responsibilities

  1. Customer Interaction: Engage with customers to understand their vehicle service needs and provide professional recommendations.
  2. Technical Expertise: Demonstrate a solid understanding of technical and mechanical concepts to accurately assess vehicle issues and provide appropriate solutions.
  3. Service Coordination: Coordinate service appointments and ensure efficient workflow in the service department.
  4. Keyloop Drive: Utilize your working knowledge of Keyloop Drive to manage service records, open jobcards and maintain a smooth workflow, book appointments, and customer data effectively.
  5. Team Collaboration: Collaborate with technicians and other team members to ensure timely and high-quality service delivery.
  6. Customer Satisfaction: Strive to exceed customer expectations by delivering outstanding service and addressing any concerns promptly.
  7. Supplier Liaison: You will need to liaise with suppliers to obtain pricing for our various parts /consumables and maintain professional relationships.

Requirements

Required Experience & Qualification

  • Previous experience as a Service Advisor or in a related role within the automotive industry.
  • Strong understanding of technical and mechanical concepts related to vehicles.
  • Proficiency in using Keyloop Drive is essential.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Dedication to providing exceptional customer service and building customer relationships.

Benefits

Package & Remuneration

  •  We offer a competitive compensation package with performance-based incentives.
  • Supportive work environment that encourages growth and development.
  • Access to training and resources to enhance your skills and knowledge.
  • Chance to be part of a passionate team committed to exceeding customer expectations.

Interested?
Interested candidates are invited to submit their resume and cover letter.
If you have not heard from us within 30 days then please consider your application as unsuccessful.

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