Senior Administration Specialist
6 months ago
Description
This role functions as a subject matter expert in a specific field of administration / product / process. Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists. Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans). Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or Business Unit. May act as a coach for Specialist staff. Often consulted for system enhancements. Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month). May be required to control a small number of staff (1-2). Strong support role to the BU ExecKey Result Areas
Delivery
Advises on system enhancements and testing. Coaches specialist staff (if required). Could act as an expert resource on major projects. Functions as a subject matter expert in a specific field of administration / product / process. Often acts as a consultant w.r.t decision making of operational and or tactical importance. Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists. Delivers coordinated and integrated solutions to articulated problems. Checks and confirms accurate implementation of corrective action.
Personal Effectiveness
Accountable for service delivery through own efforts. Ability to drive action through collaboration of team efforts. Serves as a mentor & coach to colleagues. Individually accountable for managing own time, tasks and output quality over periods of 1 day to a maximum of three months. Makes increased contributions by broadening individual skills. Collaborates effectively with others to achieve personal results. Accepts and lives the company values.Specific Key Result Areas
Onboarding of franchises and agents Ongoing Systems and Tools training and ongoing support First line monitoringRequirements: Skills, Qualifications and Experience required
Matric Post Matric would be advantages Advanced levels of Computer literacy, including MS Suite Office (Excel, Word, Powerpoint) Old Mutual Product and process knowledge is essential Sound understanding of the Insurance industry and FAIS Excellent communication, facilitation and presentation skills Good interpersonal skills Excellent communication and writing skills Show initiative and drive. Ability to work independently and be a reliable team playerCompetencies
Decision Making Gaining Commitment Information Monitoring Initiating Action Ownership Technical KnowledgeSkills
Accountability, Business, Communication, Customer Service, Decision Making, Learning and Development (L&D), Project ManagementEducation
Closing Date
08 June 2024-
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