Experience Centre Ambassador – French Speaking

17 hours ago

Johannesburg, South Africa MPC Recruitment Full time
Job title : Experience Centre Ambassador – French SpeakingJob Location : Gauteng, JohannesburgDeadline : December 13, 2024Quick Recommended Links
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Explore the role

  • Our client in the hospitality industry is looking for a passionate, enthusiastic, and customer-focused individual who is fluent in French. If you thrive in a dynamic environment, enjoy learning new skills, and are eager to make a meaningful impact with a brand redefining luxury cruising, this is your opportunity to journey with them from start-up to success.

What the role involves:

  • Manage Guest Bookings: Handle all elements of the guest journey, from itineraries to hotels.
  • Deliver Luxury Service: Provide top-tier support to Travel Advisors and guests via various communication channels. 
  • Build Relationships: Strengthen connections with the Travel Advisor and guest communities to support sales efforts.
  • Use Technology: Serve as an expert in Salesforce and Versonix Seaware to offer personalized service.
  • Improve Processes: Provide feedback to enhance customer support efficiency and quality.

You will stand out if you:

  • Are fluent in oral and written English and French
  • Have a minimum of 1 year of experience in a contact center ideally within travel or luxury hospitality
  • Possess a strong and sophisticated hospitality mindset combined with cultural sensitivity – you understand the diligence and communication skills needed to deal with luxury, international travelers
  • Are confident speaking on the phone/video calls, representing a premium brand
  • Demonstrate strong admin and IT capabilities
  • Are willing to work full-time on shifting schedules, including weekends to support global markets and time zones (office-based, full-time role, with flexible working schedule in shifts- Monday-Sunday with 2 days off

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