Manager- Non-Motor Assessing

3 weeks ago

Sandton, South Africa Hollard Recruitment Full time

Hello… an exciting new opportunity has just become available in our Operations, Motor Claims Area. We 
are looking to recruit a Manager- Non-Motor Assessing.
Role Objectives:
To manage assessors to effectively validate, adjust and report on assigned claims, thus ensuring 
containment of claims spend and providing fair & timeous claims settlement by benchmarking a culture of 
best practices within mandated responsibility.
Key Responsibilities:
Technical Expertise: 
• Review and validate Building & Contents Claims to determine legitimacy and extent of damage 
claimed.
• Assessing damage and estimating Repair Cost with a view of containing containing spend to below 
pre-determined ACPC. 
• Positively contribute to the Claims Saving and impact to Loss Ratio as stipulated in the performance 
contract.
• Verifying Policy coverage and limits
• Conducting On-Site Inspections and evaluations when required
• Negotiating settlements with policyholders or contractors.
• Know and understand market trends and building rates, in line with Company policy. 
• Ensuring Compliance with Industry regulations and Company guidelines
• Identifying potential fraud or inflation of claim
• Provide support during reinstatement of property by managing submission and allocation of tenders.
• Provide support to Internal Risk Surveyors & Procurement, when required
• Risk management: Underwriters to be advised of claims revealing adverse risk features as soon as 
they are evident.
• Facilitating monthly triangulate meetings between claims, risk and underwriting on Poor risks, when 
required

Support implementing of new systems and processes
• Manage and support Business with AI implementation as a business toolkit. 
• Ability to lead and develop a team of assessors, which includes actively managing the teams KPI's 
and providing frequent and proactive feedback
• Relationship management skills (have the appropriate approach with the different people)
• Accuracy in the analysis, interpretation and basic calculations of data pertaining to claims 
settlement/estimates.
• Accuracy in the capturing of data to the core business system
• Demonstrate common sense, self-motivation and discipline
• Well-presented / representative of Hollard Culture
• Visibly demonstrate the Hollard values
• Visibly assisting Hollard in being the best business insurer

Good knowledge of MS Office – Intermediate level (including Word, Excel, Outlook)
• Career orientated
• Knowledge of the Core Business System
• Be open to travel within the national Company network
Behavioural Skill
• Seeks solutions to potential disagreements and conflicts
• Stakeholder Management: Maintain a high level of service to all stakeholders identified (internal and 
external) according to the service standards set
• Reporting: Provide necessary reporting on financial and operational indicators relating to claims, 
keep all records and registers up to date. Provide feedback (reporting) to senior management on 
achievements, pending issues, problems and suggested recommendations.
• Effective and timeous communication: Communicate in a professional manner with internal and 
external parties and respond to escalations within a pre-determined turnaround time.
• Keep concerned parties abreast of claims status and development
• Ensure adherence to Claims Framework Policy
• Relationship management: Working with and support the claims teams in the regional offices as well 
as managing relationships with loss adjustors and specialists. 
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures 
and identify areas for improvement.
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with 
corrective actions to all variances.
• Project Management: always display the qualities and standards which would be required from a 
high performing Snr NM Manager
• Employee Growth: Be accountable for your own career growth, and that of your subordinates, and 
have regular discussions with the relevant role stakeholders.

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